Frequently Asked Questions
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General
What is OneAir?
OneAir is an AI-powered, all-in-one, members-only travel app designed to provide exceptional value. Our advanced AI engine scans and tracks millions of airfares and hotel rates to top destinations worldwide. When prices drop, members receive instant notifications via email and mobile alerts.
From the moment you join, OneAir grants you access to unpublished private deals from over 700 global airlines and more than 1 million top-rated hotel brands worldwide. There’s no need to attain different loyalty status levels before enjoying exciting discounts or special deals—on OneAir; you can access and book these exclusive rates immediately.
Our mission is simple: to revolutionize the flight and hotel industry, ensuring that travelers pay the lowest available price for their flight and hotel reservations.
Is OneAir a travel agency?
OneAir also operates as a travel agency, offering discounted flight and hotel deals worldwide with personalized customer service. As a rapidly growing tech company, we have negotiated with multiple airline consolidators, wholesalers, and travel suppliers to pass the savings on to you. Our unique software instantly compares all flight and hotel itineraries, ensuring you receive the best deals on both flights and accommodations to global destinations. OneAir’s budget-friendly booking platform provides members with exclusive access to unpublished fares not available to the public.
We are accredited by the International Airlines Travel Agent Network (IATAN) and proudly hold the highest A+ rating from the Better Business Bureau (BBB).
What is OneAir's key differentiator? Why are OneAir prices so cheap?
Partnered with Major Suppliers
OneAir has direct contracts with multiple airline consolidators, wholesalers, and travel suppliers, enabling us to offer our members unparalleled access to the best unpublished deals from top-rated airlines and hotel brands globally. Our prices are all-inclusive, with no hidden fees or additional costs. The price displayed is the price you will pay.
Access to Excess Inventory
OneAir sources inventory through multiple global distribution systems (GDSs), aggregators, and direct airline connections. This allows us to provide customers with the best unpublished deals from top-rated airlines and hotel brands worldwide.
Minimal Overhead and Advertising Costs
One of the key reasons OneAir can offer such low prices is due to our minimal overhead costs. We “smartly spend every dollar” on advertising, unlike major online travel agencies like Expedia and Booking Holdings, which each spent over $6 billion on marketing alone in 2022. By keeping our advertising budget efficient and lean, we pass the savings on to our members.
Focused on Innovation
OneAir utilizes its own backend software solutions to keep costs low for both the company and its members. We’ve also developed an app available on Android and iOS. Our world-class team of engineers continually innovates to improve efficiency and reduce costs.
Secret Pricing
How do you offer lower hotel rates than the hotels and big travel websites?
When you check hotel rates on Google and popular large booking sites, you might notice that the prices are often identical. This consistency is due to an agreement between hotels and major online travel agencies not to undercut each other’s rates, a practice known in the hotel industry as “rate parity.” As a private, members-only travel platform, OneAir has special authorization from our travel partners to offer exclusive private rates that are significantly lower and not subject to rate parity.
How do you manage to offer such big discounts on flights?
We secure special, privately negotiated, unpublished rates from top airlines, travel suppliers, and wholesalers, shared exclusively with our registered users. By creating a free account, you gain immediate access to these deals and can start saving right away. There are no hidden charges, so you can start saving right away.
Unpublished Deals
What exactly are unpublished airfares?
Unpublished fare deals are offers not listed on any airline websites or anywhere on the internet. These deals, also known as private fares, consolidator fares, or wholesale fares, cannot be found through online searches or directly from airlines. Airlines provide these low fares to travel agencies with exclusive contracts, stipulating that they cannot be published or advertised. This ensures customers continue to purchase directly from the airlines without being aware of cheaper alternatives. To access these special unpublished discounted fares, you must be a OneAir member.
Customers can save up to 60% on unpublished flight deals, allowing significant savings on their next flight. These deals are also beneficial when booking group flights, as some airlines offer group discounts that are not advertised publicly.
Why would airlines offer unpublished fares that compete with their published prices? The simple answer is that it helps them fill their planes. Selling excess inventory to consolidators at a wholesale price allows airlines to avoid losing revenue from empty seats. This arrangement benefits airlines by filling their planes and travelers by offering great fares.
Published vs. Unpublished: What’s the Difference?
The short answer is that “published” fares are what you see on airline websites and flight tracking sites like Skyscanner, Orbitz, Expedia, TripAdvisor, and Priceline. In contrast, unpublished fares are special discounted rates available only through travel agents with exclusive direct contracts – you cannot find these fares on your own. They are not offered for sale by the airline online or over the phone. Airlines provide unpublished deals to fill empty seats discreetly.
The complexity and variety of fare types is one of the greater mysteries of the airline industry. Airlines do not discuss this openly, and you cannot easily compare fare types through a simple Google search.
Can I book hotels at unpublished wholesale prices on OneAir?
Absolutely! OneAir members enjoy access to wholesale rates from nearly every major supplier. At OneAir, we negotiate the best deals so you can sit back, relax, and plan your next big adventure. Compare our prices to major travel websites like Expedia®, Orbitz®, Booking.com®, and other major travel websites. We’re confident you’ll save money with every search.
No more hunting for coupon codes and sales. Extraordinary savings are just a click away.
Flight Deals
Which US departure airports do these flights depart from?
We currently send alerts for cheap flight deals departing from all major international airports in the United States.
How many cheap flight alerts will I receive?
We find all cheap flight deals but only send the absolute lowest and most incredible sales prices. The number of alerts you receive will vary based on airline deals, your membership plan, and your chosen departure airports. Adding more airports will increase the number of alerts you receive. On average, basic members receive 6 to 8 low-price flight deals each month, with the number increasing significantly for premium and elite members.
Premium members receive unlimited international economy-class deals to top destinations worldwide.
Elite members receive unlimited international business, first, premium, or economy class deals to top destinations globally. They also have additional control over the types of flight deals and fare classes they receive.
Check out our membership plans and pricing for more details.
Can I search the OneAir site for cheap flight deals?
Yes! All members have access to our budget-friendly travel platform. Our “Explore the World” tool acts as your passport to adventure. Simply set your flight budget, preferred destinations, and travel months, and OneAir will display all the incredible places you can visit within your budget. It’s a stress-free and effortless way to discover your next adventure.
Which destinations do you look out for?
We search for deals on all international flights, whether it’s to major destinations like Paris, London, Rome, Barcelona, Amsterdam, Santorini, or Tokyo, or to tranquil vacation spots like India, Vietnam, Indonesia, Thailand, the Philippines, or Iceland. If there’s a flight departing from your selected airports at a significantly reduced price, we’ll let you know!
Do you cover only international flight deals?
We currently focus on international flights. Premium and Elite members also receive alerts for cheap flight deals to places like Hawaii, Alaska, and Puerto Rico.
Can you help me find a cheap flight to a specific destination and at a certain month or date to travel?
Absolutely, yes! This feature is exclusively available to our Premium and Elite members.
Premium members can select up to 6 destinations and choose their preferred departure months. We’ll monitor these destinations and send them all the amazing deals we find.
Elite members can select up to 12 destinations and choose their preferred departure months.
What kind of flight deals are included? Do you send business, first, and premium economy class deals?
We secure the lowest and most exciting international flight deals—from economy to premium economy, business, and first-class—originating from top U.S. airports and offered by trusted airlines to amazing destinations worldwide.
Note: You must be an Elite member to access deals for business, first or premium economy class.
Do you send last-minute deals?
Most of our deal alerts are sent 2-12 months in advance, giving you ample time to plan and coordinate your vacation with your travel partner or family members.
I haven’t received any emails yet, or I haven’t received any Premium emails for several weeks. Need help!
Your emails may be going into the “Spam,” “Trash,” or “Promotions” folders. In Gmail, you can drag one of our Premium emails into the “Primary” tab to ensure it always appears in your primary inbox. To avoid future issues, add deals@oneair.ai to your email contacts. If you still can’t find our emails, please contact us at support@oneair.ai.
Who should I contact if I have an issue with my reservation?
Our Member Support team is with you every step of the way, from booking to check-in and beyond. For any questions or assistance, call or email our customer service team. Visit our Contact Us page for more information or to get in touch.
Membership and Payments
How Much Do Our Members Save?
Our travel discounts range from 20% to 60% OFF the public rates you find on major travel sites like Expedia and Hotels.com. Our membership quickly pays for itself with just a single flight or hotel booking! On average, our members save between $20 and $150 per night on hotel stays, and $50 to $150 on flight bookings. Just imagine how much you will save on your next trip!
Is OneAir free to join?
Yes! Signing up to OneAir is free forever! You’ll get incredibly cheap flight and hotel deal alerts to amazing destinations around the world as long as you like. OneAir members get exclusive access to a vast array of pre-negotiated private and corporate discounted fares that are unavailable to the public.
How does OneAir membership work?
We’re glad you asked! OneAir is a private, members-only travel program. Simply sign up, log in, and access exclusive, unpublished deals from top-rated airlines and hotel brands with added benefits.
Signing up for OneAir is easy. Here’s what you need to do: 1) Visit oneair.ai or download the OneAir app (iOS App Store / Google Play Store). 2) Sign up using your email address or by connecting your Google account.
What are your membership options?
We offer three types of memberships:
a) Basic Membership: Free forever. Basic members receive one or two deals per week.
b) Premium Membership: Grants access to a wide selection of Economy Class flight deals and mistake fares to fantastic destinations worldwide from preferred airports.
c) Elite Membership: Includes all Premium benefits, plus access to an extensive selection of Business, First, and Premium Economy Class flight deals.
Can I try out Premium or Elite membership for free?
Absolutely, there’s no need to commit immediately. Sign up for a 30-day free trial and enjoy all the exclusive membership benefits. You’ll only start paying once your trial period ends.
We’re confident that you’ll save money and travel more, so we offer all our members a 30-day money-back guarantee. If you’re not satisfied with the service, simply email us at support@oneair.ai for a full refund, no questions asked.
I’m a Basic member, how do I upgrade to Premium or Elite?
Upgrading your membership plan is easy and can be done through your OneAir app.
Log in, go to your profile, select “Memberships and Payments,” then visit the “Upgrade Your Plan” section to compare options and choose the best plan for you. Start saving immediately.
Does the Premium membership automatically renew?
The Premium membership renews automatically each year to ensure you never miss out on cheap flights and airfare deals. If you wish to cancel your membership, please do so before your renewal date.
Is my payment information safe?
All transactions on OneAir are protected with commercial-grade encryption. We never store payment information on our servers; all payments are processed by secure, PCI DSS compliant service providers.
Will I be locked into a long subscription?
No, your OneAir subscription renews annually but can be canceled at any time. Even one booking per year can save you money. If you decide to cancel within the first 30 days, we offer a full refund.
How can I cancel my OneAir membership?
Canceling your OneAir membership is simple. Just follow these steps:
- Log into your OneAir app.
- Go to your profile and select “Memberships and Payments.”
- Navigate to the “My Membership” section and click the “Cancel My Membership” button.
- Choose the reason for canceling and click “Cancel Subscription.”
If you have a paid Premium or Elite membership, you will retain access to the OneAir app and all membership benefits for the remainder of your billing cycle. After your next billing date, your credit card will not be charged, and your access to OneAir will be restricted.
Membership Refund Policy
What is your refund policy?
Fair and Flexible Cancellation Policy
At OneAir, we strive to offer a fair and flexible cancellation policy to save our members money. In return, we ask our members not to take advantage of our terms.
30-Day Money-Back Guarantee
All new subscriptions (excluding those paid via the iOS App Store, which have a 14-day refund policy) come with a 30-day money-back guarantee. If you’re not satisfied with our service and wish to cancel within the first 30 days after your initial payment, email us at support@oneair.ai for immediate cancellation and a full refund.
Cancellation Policy
We are confident you’ll be satisfied with our discount travel membership benefits. However, if you wish to cancel your membership, you may do so at any time for any reason. If you cancel early, no refund will be provided, but your account access will remain active until the end of your subscription term. You can cancel your membership subscription through your OneAir app. Any travel booked through an active membership will be honored regardless of your membership status.
Membership Renewals
Automatic Renewals: Memberships automatically renew and are non-refundable as stated in our Terms of Service. If you no longer want your OneAir subscription, it is your responsibility to cancel before the renewal period begins. If you signed up using a coupon code or during a sale, your plan will automatically renew at full price annually unless canceled.
Free Trial Cancellation Policy
At the end of your 30-day free trial, your subscription will automatically convert to a paid annual subscription. To avoid this, cancel your subscription before the end of the trial period. You can continue to use the benefits for the full 30 days even if you cancel early. Each member is eligible for one 30-day trial unless otherwise communicated.
If you believe there has been a mistake with a payment or renewal, please contact our support team at support@oneair.ai, and we will gladly help resolve the issue.
Prorated Refunds
Midway Cancellations: We do not offer prorated refunds. If you are midway through your membership but are done traveling, you will not receive a prorated refund.
Cash Rewards
How do I earn OneAir Cash Rewards?
We’re glad you asked! As a member, you get exclusive access to unpublished prices on 2M+ hotel and resort deals with up to 60% off. Moreover, OneAir Premium and Elite Members earn the most generous cash rewards! Rewards are not earned on taxes and fees.
Here’s a breakdown of all the ways you can get rewarded:
OneAir Premium:
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- 0.2% cash rewards on most flights.
- 2% cash rewards on most hotels.
- 5% cash rewards on insurance.
OneAir Elite:
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- 0.5% cash rewards on most flights.
- 5% cash rewards on most hotels.
- 10% cash rewards on insurance.
What can I use my OneAir cash rewards on?
Your rewards offer incredible flexibility and can be applied to a wide range of travel services. Whether you’re booking stays at hotels or securing flights, your rewards have you covered. Best of all, your rewards never expire, giving you the freedom to use them whenever it’s most convenient for you.
How long do my cash rewards last?
The great news is that your rewards never expire as long as your OneAir membership remains open and active! You can use them at any time without worrying about a deadline. However, for any additional details or updates, you can always visit the Rewards & Wallet page, where you’ll find the most current information about your rewards.
How long does it take for my cash rewards to post to my account after the booking?
OneAir Cash Rewards may take 14 to 21 business days to be posted to your account once you have completed and returned from your trip. You’ll receive a confirmation email once the reward has been added.
How can I redeem my cash rewards?
Using your OneAir Cash Rewards is simple! When finalizing your booking, just select “Apply OneAir Cash Rewards” as your payment option. You can easily use your rewards to cover part or all of your purchase, making your travel planning smoother and more rewarding. Plus, with no expiration, you can save your rewards for that perfect trip whenever you’re ready.
Redeeming cash rewards on flight bookings:
To use your OneAir Cash Rewards for a flight, you need enough rewards to cover the entire cost, including taxes and fees. Optional extras like checked bags or seat assignments aren’t included, but you can purchase them separately after booking your ticket.
How can I track my OneAir cash rewards?
Tracking your OneAir Cash Rewards is easy. Just follow these steps:
- Log in to Your Account: Open the OneAir app and sign in. Once signed in, go to the top menu and select your profile in the top right corner.
- Select ‘Rewards & Balance’: In the profile menu, click on ‘Rewards & Balance’ to access your rewards dashboard.
- Check Your Rewards Activity: Here, you’ll see your current spendable and pending balances, recent transactions, and when your cash rewards will be available.
Need help? We're here for you!
Get quick answers, contact properties or OneAir customer care, and more with our self-service help features.
General
How do you offer lower hotel rates than the hotels and big travel websites?
When you check hotel rates on Google or popular booking sites, you might notice that the prices are often the same. This is due to an agreement between hotels and large online travel agencies to maintain consistent pricing, known as “rate parity.” However, as a private members-only travel platform, OneAir has special authorization from our travel partners to offer exclusive, significantly lower rates that are not subject to rate parity.
What is your "Lowest Hotel Rate Guarantee," and how does it work?
Our prices are all-inclusive with no hidden fees or extra costs. We know that our hotel rates are nearly impossible to beat! We guarantee that all reservations are offered at the lowest possible rate at the time of booking for your selected dates, hotel, and room type. If you find a lower published rate within 24 hours of booking with us, simply notify us, and we’ll refund the difference to your credit card. With such a guarantee, why book your hotel anywhere else?
What is OneAir's transparent pricing, and how does it work?
Booking with OneAir guarantees the best savings. Our advanced price comparison tool scans all major booking sites, ensuring you always get the absolute best deal. With OneAir, you can be confident that you are securing the most competitive rates for your travel.
Booking
Which hotel chains can I book on OneAir?
We want our members to have plenty of options when booking lodging. Currently, we offer access to over 2 Million+ hotels and resorts from major suppliers.
Can I book outside of the United States?
Yes, you absolutely can! We offer exclusive rates at properties of all types — from budget-friendly inns and popular hotel brands to luxury retreats worldwide.
How can I get more information about the room or property's facility?
You can find property details in your confirmation email or on the property detail page. For more information, contact the property directly.
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When do I get a confirmation email?
In most cases, you will receive this email along with the booking voucher (PDF file) within 30 minutes of booking. If you haven’t received it by then, please check your junk mail or spam filters. You can also download or resend your booking voucher online.
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Where can I check my booking details and status?
You can view your booking details and status anytime by signing in and selecting “My Trips” from the account menu. If you don’t know your sign-in details, use the “My Trips” link in your confirmation email.
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Can you resend the booking voucher to me?
OneAir now offers a self-service option. Simply click the self-service link in your confirmation email to resend your booking voucher.
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Can I add an extra bed/baby crib in my room?
The availability of extra beds or baby cribs depends on the property. Additional costs for children, including extra beds, are not included in the reservation price unless specified. Please contact the property directly for more information.
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I want to change the name of the lead guest. How can I do this?
Changing or adding a lead guest’s name requires us to cancel and rebook at current rates. However, hotels often make exceptions. Please contact us before canceling so we can request the change directly with the hotel.
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Does the hotel provide airport transfer?
When searching, you can select ‘Airport transfer’ in the amenities section to narrow your results. Hotels provide this information in the “Useful Information” section on their page. Some rooms offer complimentary airport transfer, which will be specified in the room type or noted in the grand total on the booking form. Airport transfers are usually subject to a charge. To arrange an airport transfer, please contact the hotel directly.
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Is breakfast included in the room rate?
If breakfast is included, “Breakfast Included” will be displayed below the room type. If it is not mentioned, breakfast is not included with the room deal.
Cancellation
How can I cancel my booking?
You can cancel your booking online through the OneAir website or app. Any cancellation fees are determined by the property and are listed in your cancellation policy.
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Will I be charged if I cancel my booking?
If you have a free cancellation booking, you won’t be charged a cancellation fee. However, if your booking is non-refundable or no longer eligible for free cancellation, a fee may apply. All cancellation fees are determined by the property.
How do I know if my booking was canceled?
After canceling a booking, you should receive a confirmation email. Please check your inbox and spam/junk mail folders.
Where can I find the cancellation policy?
When searching for a room, you can view the booking conditions and cancellation policy along with other room details. This information is also available on your booking voucher.
When will I get my refund?
We process refunds within 24 hours, so you can usually expect the funds within 2-5 business days. However, the actual time may vary depending on your bank’s processing speed.
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Checking In
What happens if I miss my scheduled arrival day or need to check out earlier than planned?
No refunds will be issued for no-shows or early checkouts. If you cannot check in on your scheduled arrival date, please notify us as soon as possible, and always before the check-in time.
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What is the process for checking in?
To check-in, you will need to present a government-issued photo ID that matches the name used during booking on the OneAir app. Additionally, a credit card is required for any incidental charges.
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Why do I need to provide a credit card at check-in if I already gave one to OneAir?
The hotel requires a credit card on file for incidentals, such as minibar charges. The amount of the temporary hold varies and typically appears as “pending” on your card transactions, being released within 5-7 business days. If you provide a debit card at check-in, you may see a temporary charge instead of a hold, which will be refunded by the hotel within 5-7 business days, provided there are no incidental fees. Please note that some hotels do not accept debit cards.
Am I still required to pay resort fees if I book through OneAir?
Many hotels worldwide, including nearly all Las Vegas resorts, charge mandatory daily resort fees. These fees cover amenities like internet access, telephone services, and health club passes. Resort fees are not included in the room rate and must be paid directly to the hotel at check-out.
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Special Requests
How can I make a special request?
You can send your special requests to the OneAir customer service team. Please note that all special requests are subject to availability and cannot be guaranteed by OneAir.
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How will I know if a special request is confirmed?
All special requests are subject to availability and cannot be guaranteed by OneAir. OneAir will forward your request to your preferred property upon receipt, and you can follow up with the property before or upon arrival.
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Can I request early check-in/late check-out?
You can send your special request for early check-in or late check-out to the OneAir customer support team. Please note that all special requests are subject to availability and cannot be guaranteed by OneAir.
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Can I choose the type of bed I want, request a smoking or non-smoking room, or request an interconnecting room?
All special requests are subject to availability and cannot be guaranteed by OneAir. OneAir will forward your request to your preferred property upon receipt, and you can follow up with the property before or upon arrival.
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Booking Protection
Is Refund Protect included in the final price?
No, Refund Protect is not included in the final ticket or booking price. You can select Refund Protect at checkout for a small fee to protect your hotel booking or flight ticket. If you cannot attend for reasons covered by our terms and conditions, you can apply for a full refund.
I bought Refund Protect, and the airline has rescheduled my flight or I want to move my flight dates. What do I do?
If you purchased Refund Protect and the airline has rescheduled the flight, Refund Protect will be updated to the new flight departure. If you need to modify your flight, contact OneAir, and Refund Protect will be updated to the new flight details. If the cost increases, the additional Refund Protection cost will be added accordingly.
I bought Refund Protect, and I want to move my hotel dates. What do I do?
If you purchased Refund Protect and you need to modify your hotel booking, contact OneAir, and Refund Protect will be updated with the new hotel booking details. If the cost increases, the additional Refund Protection cost will be added accordingly.
How do I file a claim for Refund Protect?
Within the booking confirmation email from OneAir, there is a link to file a claim. It’s an easy 3-step process:
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- Fill in any additional information that is not pre-populated.
- Provide the reason and evidence for your cancellation.
- Provide the bank details where you would like to receive your refund.
Why do I need to provide evidence about my circumstances?
Providing the required evidence for your circumstance, as detailed in our Terms and Conditions, allows our Customer Experience team to validate your Refund Application. We need this evidence to ensure your circumstance is legitimate and unforeseen at the time of your booking, preventing you from attending. Please read the Terms and Conditions to see the accepted forms of evidence and required details.
How long does it take to receive my refund?
Once you have fully submitted your Refund Application with all required evidence, the Customer Experience team will review your application within 24 hours. If approved, your refund should be delivered to your chosen bank account within 72 hours from submission. Please watch for any emails from the Customer Experience team during this period in case further information is needed to validate your Refund Application.
I submitted a Refund Application a while ago and have not received a response. How do I check the status of my Refund Application?
All Refund Applicants receive an email from our Customer Experience team after submitting a Refund Application. Please contact this Customer Experience point of contact for any queries about your application’s status. If you have not received an email, please check your junk or spam folders.
Need help? We're here for you!
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COVID 19
Can I cancel my booking due to COVID-19?
Please check the airline’s website for updated information on whether they are allowing cancellation fee waivers due to COVID-19. If the airline does not offer waivers, OneAir will be unable to provide one. If the airline does waive the cancellation fee, you may contact OneAir customer service.
To submit a cancellation request, please contact OneAir customer service and provide the following details: OneAir Booking ID, flight start date, the segment you want to cancel (outbound, inbound, or return), and the reason for cancellation. This process is intended for customers with flight arrangements within 4 to 21 days from today. If your travel is within the next 3 days, please call our customer service team directly and have your OneAir Booking ID ready.
By submitting a cancellation request, OneAir will initiate the cancellation of your booking(s) on your behalf. Once submitted, you cannot cancel the request. Submitting a cancellation request does not guarantee a full refund. Cancellation policies and fare rules vary by airline, and not all airlines allow full refunds at this time.
If your airline does not offer a full refund, our customer service team will contact you to discuss your options before canceling your booking.
We will provide an estimate of your refund amount, which may take up to 4-8 weeks to process through your preferred mode of contact. Please refrain from following up within this period, as it will not expedite the process and may delay handling other requests.
OneAir will coordinate actions between our suppliers and your respective airline(s). Due to the COVID-19 situation, it may take up to 12 weeks to complete your refund after the amount is quoted. Your bank’s processing times may also affect this timeline. We are working with each airline to provide the best possible outcome in the shortest time frame.
Where can I find the latest information about the situation in my destination?
Stay up to date on your destination’s current situation by visiting this page: https://travel.state.gov/content/travel/en/international-travel.html
General
How do you manage to offer such big discounts on flights?
We secure special, privately negotiated, unpublished fares from top-rated airlines, travel suppliers, and wholesalers, shared exclusively with our registered users. By creating a free account, you gain immediate access to these deals and can start saving right away. There are no hidden charges, so you can start saving right away.
What exactly are unpublished airfares?
Unpublished fare deals are offers not listed on any airline websites or anywhere on the internet. These deals, also known as private fares, consolidator fares, or wholesale fares, cannot be found through online searches or directly from airlines. Airlines provide these low fares to travel agencies with exclusive contracts stipulating that they cannot be published or advertised. This ensures customers continue to purchase directly from the airlines without being aware of cheaper alternatives. To access these special unpublished discounted fares, you must be a OneAir member.
Customers can save up to 60% on unpublished flight deals, allowing significant savings on their next flight. These deals are also beneficial when booking group flights, as some airlines offer group discounts that are not advertised publicly.
Why would airlines offer unpublished fares that compete with their published prices? The simple answer is that it helps them fill their planes. Selling excess inventory to consolidators at a wholesale price allows airlines to avoid losing revenue from empty seats. This arrangement benefits airlines by filling their planes and travelers by offering great fares.
Published vs. Unpublished: What’s the Difference?
The short answer is that “published” fares are what you see on airline websites and flight tracking sites like Skyscanner, Orbitz, Expedia, TripAdvisor, and Priceline. In contrast, unpublished fares are special discounted rates available only through travel agents with exclusive direct contracts – you cannot find these fares on your own. They are not offered for sale by the airline online or over the phone. Airlines provide unpublished deals to fill empty seats discreetly.
The complexity and variety of fare types is one of the greater mysteries of the airline industry. Airlines do not discuss this openly, and you cannot easily compare fare types through a simple Google search.
Booking Details
How can I get more information about my flight booking?
To get information about your flight, visit your airline’s official website and enter your PNR number to access the latest updates. You can find your PNR number listed as the Airline Reference in your OneAir confirmation email or online in “My Trips” through your OneAir account. If you’re unable to access your booking on the airline’s website or if the airline doesn’t offer this option, you can contact them directly by phone.
Where can I check my flight booking details?
You can view your booking details online anytime by signing in and selecting “My Trips” from the account menu. If you don’t know your sign-in details, simply follow the “My Trips” link in your confirmation email.
Can you resend the flight confirmation to me?
OneAir now offers a self-service option. By clicking the self-service link in your confirmation email, you can resend your booking confirmation to any preferred email address. This confirmation email can also serve as proof of your e-ticket for airport check-in.
Is the meal included in my flight?
To find out if meals or snacks will be served during your flight, please check the airline’s official website.
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How long does it take to receive a confirmation email?
In most cases, you will receive a confirmation email within 60 minutes of booking. However, it may take up to 24 hours in some instances. If your departure is within the next 24 hours, please contact our Customer Service team for assistance.
Please note that the confirmation email is sent to the address you provided in the booking form, which may be different from your OneAir member account email address.
I have not received my booking confirmation and cannot locate my booking online
In most cases, you will receive your confirmation email within 60 minutes of booking. If you haven’t received it, please check your junk mail or spam folders. You can also view your booking details and status online by signing in and selecting “My Trips” from the account menu. If your booking takes longer to process, you will receive an email with an estimated timeline. If you still can’t locate your booking or haven’t received confirmation after 24 hours, please contact our customer service team.
How can I check my flight status?
To avoid any last-minute surprises on your trip, reconfirm your flight 24 hours before your travel date. This ensures that your flight is departing as scheduled since airlines often change flight times. It is the traveler’s responsibility to stay informed of any changes.
Please visit your airline’s website or call them for the most up-to-date flight details. If your airline offers online check-in, it’s a good idea to check in online after confirming your flight.
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Why was I issued multiple tickets?
To offer you the best deal, we may issue multiple bookings for your trip, potentially involving different airlines and suppliers. Each booking has its own rules, restrictions, fees, and seat and baggage policies.
If you need to cancel or change your trip, you must do so for each individual booking separately, resulting in separate fees and charges for each.
If an airline changes the schedule or cancels one of your bookings, it does not affect the other bookings. You may need to pay a fee and additional airfare to change the unaffected bookings.
If you cancel one of your tickets or do not show up, you can still use your other ticket since they are issued as separate bookings.
What is an E-Ticket?
E-tickets, or electronic reservations, are digital records stored in the airline’s system. They include your flight details, ticket cost, and payment information and are electronically linked to your airline reservation. When checking in, your airline may require your e-ticket number or PNR number (Airline reference). Both numbers can be found in your confirmation email.
Can I book for a child traveling alone (unaccompanied minors)?
Booking tickets for unaccompanied children is not possible on our site. Since airlines have different policies regarding unaccompanied minors, please check and book directly on their websites.
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How do I book child and infant tickets online?
When searching for flights, you can choose from three passenger types: adult, child, and infant. Child and infant tickets must be booked together with an adult ticket. Some airlines do not allow child or infant tickets to be booked online, so it’s best to contact the airline directly if needed.
Criteria for Booking Child and Infant Tickets:
Infants (< 24 months):
- Must travel in the same seat as the parent/legal guardian
- Travel for free or pay approximately 10% of the adult fare
- Book as a child if the infant turns 2 years old before the return date
Children (2 – 11 years):
- Ticket costs vary by airline (see the breakdown of the ticket price during the booking process)
- Book as an adult if the child turns 12 before the return date. Please contact us before purchasing the ticket in this case.
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My name is spelled incorrectly with an additional letter after the first name. Will I be denied for boarding?
Flight bookings often use a name format like (last name)/(first name) (middle name) (title Mr/Mrs/Ms/Miss/Mstr).
For example, if an adult passenger’s name is Jane Smith, it would be written as Smith/Jane Mrs.
Sometimes, there is no space between the title and the name, such as Smith/Janemrs. This is a common practice, and no name correction is needed. The ticket remains valid for travel.
What is my Airline PNR?
To check your airline PNR, you can:
- Find the “Airline Reference” in the booking details section of your confirmation email.
- Go to the “My Trips” page on the website, select “Flights,” then “View Booking,” and look for “Airline Reference.”
- Use the mobile app, select the “My Trips” tab, navigate to flight bookings via the flights menu, and look for “Airline Reference.”
Why can't I find my booking on the airline's “Manage Booking” page?
Please ensure that you have entered all the requested information correctly, including the airline PNR and the passenger’s first and/or last name, as required.
In some cases, you may not be able to locate your booking on the airline’s “Manage Booking” page because it was created by our partner using their contact information. However, as long as your booking status is marked as confirmed on the OneAir website or app under “My Trips,” and you have your confirmation email, your booking is valid. If you need further assistance, please contact our customer service team.
Cancellation, Refund, and Change
How can I cancel my booking?
Your ability to cancel the booking and the associated cost depends on the fare rules for your booking, which vary by airline. There may be fees, or the booking could be non-refundable.
To cancel your booking, please contact OneAir and provide the following details: OneAir Booking ID, flight start date, the segment you wish to cancel (outbound, inbound, or return), and the reason for cancellation.
Important note: If the airline does not permit cancellations, OneAir will be unable to offer a waiver.
Will I be charged if I cancel my booking?
The cost to cancel a flight depends on the fare rules for your booking and varies by airline. Cancellation may incur processing fees, and some tickets may be non-refundable.
When will I get my refund?
Refunds, if applicable, typically take 3-6 months to process and can vary by airline, as the actual refund time frame depends on the airline’s decision. In some cases, refunds might be issued as airline credits or vouchers. Your bank’s processing times may also affect this timeline. Once a refund is requested, we will notify you of the estimated refund timeline. Please refrain from following up within this period, as it will not expedite the process and may delay our handling of other requests.
How can I use my airline credits?
In some cases, an airline may issue a refund in the form of credit vouchers. These vouchers can be used for future flight bookings with the same airline before their expiration date. If the new ticket price is higher than the credit voucher amount, you will need to pay the difference. The credit voucher value is displayed in the ticket currency based on the airline’s system. Please note that airlines may change their policies without prior notice, and seats and fares are subject to availability. OneAir cannot control fare changes from airlines. All information about the voucher value, expiration dates, redemption process, and other conditions will be provided in the email you receive when the voucher is issued.
How can I get my receipt?
You can find the flight rates and payment information in your OneAir confirmation email. To obtain a receipt, please contact our Customer Service team.
I want to reschedule my ticket dates. How can I do this?
Your ability to reschedule your ticket dates depends on the fare rules for your booking and varies by airline. If you need to change your booking dates, please contact our Customer Service team.
Important note: If your airline does not allow changes, we cannot override their policy. Please continue to check the airline’s policy, as it may change over time.
How can I do any other changes to my booking (change name, add more passengers, etc.)?
Your ability to make changes to your flight booking (such as changing names, adding passengers, or changing cabins) depends on the fare rules for your booking and varies by airline. If the reissued ticket incurs additional costs, these can be paid by credit card only. We recommend contacting OneAir for any booking changes instead of the airline, although in rare cases, we may advise you to contact the airline directly. For any changes, please reach out to our Customer Service team.
Important note: If your airline currently does not allow changes, we cannot override their policy. Please continue to check the airline’s policy, as it may change over time.
How to get a refund for additional checked baggage?
Unfortunately, additional checked baggage is non-refundable and non-transferable.
Does OneAir charge any handling/processing fee?
An additional fee of up to USD 50 per passenger will apply for each change to your reservation, on top of any charges imposed by the airline. These fees will be applicable at the time you make changes to or cancel your reservation. For more details, please refer to our Terms of Use.
Special Request
How can I make a special service request (wheelchair, special meal, pet transportation and other services)?
To request special services for your flight, please contact the airline directly. Be aware that some services may incur additional charges.
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Check-in
How to check in to my flight at the airport?
Unless your airline’s website suggests an earlier arrival, plan to arrive at the airport at least 2 hours before departure for domestic flights and at least 3 hours before departure for international flights.
Depending on your airline, check-in options may include online check-in prior to arriving at the airport, self-service kiosks at the ticket counter, or in-person check-in at the ticket counter. Verify available options with your airline.
If you’re flying on multiple airlines, check in on each airline’s website or, if checking in person, request the boarding pass for your connecting flight from the airline representative.
For any additional questions about flight check-in procedures, please contact your airline.
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How to check in online?
Many airlines allow online check-in 24 to 72 hours before your scheduled departure time, enabling you to skip airport lines. Some airlines also offer discounted baggage fees for online check-ins. Have your airline reference number and ticket number handy, which can be found in your confirmation email.
Please note that some airlines require mandatory online check-in and may charge a fee for airport check-in if you don’t complete it online. Verify the check-in process with your airline a few days before departure.
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What documents do I need to present at the airport check-in counter?
If you are unsure of your travel requirements, please contact the embassy or consulate of the countries you are entering or passing through to ensure you meet all travel requirements.
Identification and documentation requirements depend on your citizenship and the countries you are traveling to, through, or from. Travelers who cannot provide the required documentation may be denied entry. It is your responsibility to ensure you have the correct documents for entry, transit, and return home. Every traveler, regardless of age, needs their own set of travel documents.
International Travel – Adults and Children:
- Always use the exact information from your passport when booking travel and completing documents.
- Some countries require proof of return or onward travel, a visiting address, and sufficient funds for your stay.
- All international travelers need a valid passport.
- Some countries have additional entry or transit restrictions based on passport validity, the number of free pages, or countries previously visited.
- Certain countries may not allow entry or transit if you are a citizen of specific countries.
Other Required Documents:
- Some airlines may require a valid health declaration or conduct health protection activities at the airport. Check with your airline about these requirements before departure.
- Some airlines may request the same form of payment (e.g., credit card used to issue the ticket) at check-in. In certain cases, the OneAir confirmation email will include a link to a virtual credit card for check-in.
- In addition to a passport, the countries you are traveling to or transiting through may require additional documentation such as entry, exit, or transit visas or other notarized documents.
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Schedule Change
What will happen if an airline changes its flight schedule?
Airlines frequently adjust flight schedules, typically changing flight times. To avoid last-minute surprises, reconfirm your flight and check-in location with your airline before each departure. This ensures you know your flight’s exact departure time.
Please note that airlines can change flight schedules and terminals without notifying us. It is the traveler’s responsibility to stay informed of any changes. If a schedule change results in an unacceptable itinerary, please contact us as soon as possible.
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Baggage Allowance
Is there an extra fee for my checked baggage?
Each airline has its own baggage policy. If free checked baggage is not included, you may be able to add paid bags during the booking process. If this option isn’t available, it means the airline hasn’t provided us with the ability to add this service. In that case, you can contact the airline directly or pay for baggage at the airport during check-in.
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What is the difference between Checked Baggage and Cabin Baggage?
Checked baggage is the baggage placed in the cargo compartment during your flight.
Cabin baggage is the baggage you can carry with you into the passenger compartment. Each airline has its own baggage policy. Some airlines don’t charge for baggage, while others may add fees for checked and/or cabin baggage. Airlines that allow online check-in often have lower baggage fees.
Airlines typically set their baggage allowances by weight and by piece. Please check your airline’s baggage policy on their official website.
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What is the difference between free checked baggage, additional checked Baggage, and how much the price for additional checked baggage?
Free checked baggage is the baggage each passenger is allowed to bring without any charge, as per the airline’s policy.
Additional checked baggage is an add-on that can be purchased from the airline. Each airline’s baggage policy may differ, so please check the baggage allowance and policy when making a booking or in your flight confirmation email.
The price for additional checked baggage depends on your seat class, flight route, and departure airport. During the booking process, you will see if an additional checked baggage option is available for your selected itinerary. If you wish to purchase additional checked baggage after your flight booking has been confirmed, please contact the airline directly or make the purchase at the airport during check-in.
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How to purchase additional checked baggage for Sports and Other Special Equipment?
Unfortunately, OneAir does not currently offer the option to purchase extra baggage for sports and other special equipment. If you need to add extra baggage, please contact your airline directly.
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What articles are not allowed to carry on?
For security reasons, there are limitations on the types of items you can carry on board, both as checked and hand baggage.
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How would baggage rules be applied on codeshare flights when the flight I booked is operated by a different airline?
A codeshare flight is one marketed by one airline but operated by a partner airline using their aircraft and crew. In these cases, baggage rules typically follow those of the operating airline. For example, if you book a flight with United but it is operated by Singapore Airlines, Singapore Airlines’ baggage rules generally apply.
However, depending on the specific agreement between the airlines, the rules of the booking airline may apply, especially for international itineraries. We recommend confirming the baggage rules with the airline you booked with to ensure the correct rules apply to your flight.
Booking Protection
Is Refund Protect included in the final price?
No, Refund Protect is not included in the final ticket or booking price. You can select Refund Protect at checkout for a small fee to protect your hotel booking or flight ticket. If you cannot attend for reasons covered by our terms and conditions, you can apply for a full refund.
I bought Refund Protect, and the airline has rescheduled my flight or I want to move my flight dates. What do I do?
If you purchased Refund Protect and the airline has rescheduled the flight, Refund Protect will be updated to the new flight departure. If you need to modify your flight, contact OneAir, and Refund Protect will be updated to the new flight details. If the cost increases, the additional Refund Protection cost will be added accordingly.
I bought Refund Protect, and I want to move my hotel dates. What do I do?
If you purchased Refund Protect and you need to modify your hotel booking, contact OneAir, and Refund Protect will be updated with the new hotel booking details. If the cost increases, the additional Refund Protection cost will be added accordingly.
How do I file a claim for Refund Protect?
Within the booking confirmation email from OneAir, there is a link to file a claim. It’s an easy 3-step process:
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- Fill in any additional information that is not pre-populated.
- Provide the reason and evidence for your cancellation.
- Provide the bank details where you would like to receive your refund.
Why do I need to provide evidence about my circumstances?
Providing the required evidence for your circumstance, as detailed in our Terms and Conditions, allows our Customer Experience team to validate your Refund Application. We need this evidence to ensure your circumstance is legitimate and unforeseen at the time of your booking, preventing you from attending. Please read the Terms and Conditions to see the accepted forms of evidence and required details.
How long does it take to receive my refund?
Once you have fully submitted your Refund Application with all required evidence, the Customer Experience team will review your application within 24 hours. If approved, your refund should be delivered to your chosen bank account within 72 hours from submission. Please watch for any emails from the Customer Experience team during this period in case further information is needed to validate your Refund Application.
I submitted a Refund Application a while ago and have not received a response. How do I check the status of my Refund Application?
All Refund Applicants receive an email from our Customer Experience team after submitting a Refund Application. Please contact this Customer Experience point of contact for any queries about your application’s status. If you have not received an email, please check your junk or spam folders.
Payment
What payment methods does OneAir accept?
You’ll be able to see which payment options are available for your booking on the payment page.
There are two types of bookings:
Payment Charged by OneAir: If a flight is available and you’ve submitted your credit card details and agreed to the booking conditions, the booking is confirmed, and an E-ticket will be automatically sent to your email address. The confirmation and E-ticket are issued only after we have verified and charged your credit card. You must present the booking confirmation, along with your passport or a valid form of photo ID, at check-in.
Payment Charged by Airline: OneAir partners with suppliers and airlines to offer the best-unpublished rates. If you book a flight where a OneAir partner provides the best rate, we will confirm your reservation and send a confirmation email with your E-ticket.
Please note: In such cases, the airline will charge your credit card. Your credit card statement may show up to two charges: one for the air ticket by the airline and a separate OneAir booking fee (if any).
What can I do if I get a payment error when booking?
If you clicked the “Pay securely” button and received an error message indicating an unsuccessful payment, please contact your card issuer to identify and resolve the issue.
How do I change my payment method?
Once you’ve completed the payment and received booking confirmation, you cannot change the payment method.
Frequently Asked Questions
You’ve got questions and we’ve got all the answers.
If you can’t find the answers you need, reach out to us at support@oneair.ai
What is OneAir?
OneAir is an AI-powered, all-in-one, members-only travel app designed to provide exceptional value. Our advanced AI engine scans and tracks millions of airfares and hotel rates to top destinations worldwide. When prices drop, members receive instant notifications via email and mobile alerts.
From the moment you join, OneAir grants you access to unpublished private deals from over 700 global airlines and more than 1 million top-rated hotel brands worldwide. There’s no need to attain different loyalty status levels before enjoying exciting discounts or special deals—on OneAir, you can access and book these exclusive rates immediately.
Our mission is simple: to revolutionize the flight and hotel industry, ensuring that travelers pay the lowest available price for their flight and hotel reservations.
Is OneAir a travel agency?
OneAir also operates as a travel agency, offering discounted flight and hotel deals worldwide with personalized customer service. As a rapidly growing tech company, we have negotiated with multiple airline consolidators, wholesalers, and travel suppliers to pass the savings on to you. Our unique software instantly compares all flight and hotel itineraries, ensuring you receive the best deals on both flights and accommodations to global destinations. OneAir’s budget-friendly booking platform provides members with exclusive access to unpublished fares not available to the public.
We are accredited by the International Airlines Travel Agent Network (IATAN) and proudly hold the highest A+ rating from the Better Business Bureau (BBB).
What is OneAir's key differentiator? Why are OneAir prices so cheap?
Partnered with Major Suppliers
OneAir has direct contracts with multiple airline consolidators, wholesalers, and travel suppliers, enabling us to offer our members unparalleled access to the best unpublished deals from top-rated airlines and hotel brands globally. Our prices are all-inclusive, with no hidden fees or additional costs. The price displayed is the price you will pay.
Access to Excess Inventory
OneAir sources inventory through multiple global distribution systems (GDSs), aggregators, and direct airline connections. This allows us to provide customers with the best unpublished deals from top-rated airlines and hotel brands worldwide.
Minimal Overhead and Advertising Costs
One of the key reasons OneAir can offer such low prices is due to our minimal overhead costs. We “smartly spend every dollar” on advertising, unlike major online travel agencies like Expedia and Booking Holdings, which each spent over $6 billion on marketing alone in 2022. By keeping our advertising budget efficient and lean, we pass the savings on to our members.
Focused on Innovation
OneAir utilizes its own backend software solutions to keep costs low for both the company and its members. We’ve also developed an app available on Android and iOS. Our world-class team of engineers continually innovates to improve efficiency and reduce costs.
How do you manage to offer such big discounts on flights?
We secure special, privately negotiated, unpublished rates from top airlines, travel suppliers, and wholesalers, shared exclusively with our registered users. By creating a free account, you gain immediate access to these deals and can start saving right away. There are no hidden charges, so you can start saving right away.
What exactly are unpublished airfares?
Unpublished fare deals are offers that are not listed on any airline websites or anywhere on the internet. These deals, also known as private fares, consolidator fares, or wholesale fares, cannot be found through online searches or directly from airlines. Airlines provide these low fares to travel agencies with exclusive contracts stipulating that they cannot be published or advertised. This ensures customers continue to purchase directly from the airlines without being aware of cheaper alternatives. To access these special unpublished discounted fares, you must be a OneAir member.
Customers can save up to 60% on unpublished flight deals, allowing significant savings on your next flight. These deals are also beneficial when booking group flights, as some airlines offer group discounts that are not advertised publicly.
Why would airlines offer unpublished fares that compete with their published prices? The simple answer is that it helps them fill their planes. Selling excess inventory to consolidators at a wholesale price allows airlines to avoid losing revenue from empty seats. This arrangement benefits airlines by filling their planes and travelers by offering great fares.
Published vs. Unpublished: What’s the Difference?
The short answer is that “published” fares are what you see on airline websites and flight tracking sites like Skyscanner, Orbitz, Expedia, TripAdvisor, and Priceline. In contrast, unpublished fares are special discounted rates available only through travel agents with exclusive direct contracts – you cannot find these fares on your own. They are not offered for sale by the airline online or over the phone. Airlines provide unpublished deals to fill empty seats discreetly.
The complexity and variety of fare types is one of the greater mysteries of the airline industry. Airlines do not discuss this openly, and you cannot easily compare fare types through a simple Google search.
How do you offer lower hotel rates than the hotels and big travel websites?
When you check hotel rates on Google or popular booking sites, you might notice that the prices are often the same. This is due to an agreement between hotels and large online travel agencies to maintain consistent pricing, known as “rate parity.” However, as a private members-only travel platform, OneAir has special authorization from our travel partners to offer exclusive, significantly lower rates that are not subject to rate parity.
What is your "Lowest Hotel Rate Guarantee," and how does it work?
Our prices are all-inclusive with no hidden fees or extra costs. We know that our hotel rates are nearly impossible to beat! We guarantee that all reservations are offered at the lowest possible rate at the time of booking for your selected dates, hotel, and room type. If you find a lower published rate within 24 hours of booking with us, simply notify us, and we’ll refund the difference to your credit card. With such a guarantee, why book your hotel anywhere else?
What is OneAir's transparent pricing, and how does it work?
Booking with OneAir guarantees the best savings. Our advanced price comparison tool scans all major booking sites, ensuring you always get the absolute best deal. With OneAir, you can be confident that you are securing the most competitive rates for your travel.
Download our mobile app
To ensure you never miss out on a great deal again, download our mobile app and set up notifications to receive instant flight deal alerts, the moment a new deal is posted.