Terms and Conditions
- Seats, meals, frequent flyer and other requests
- Airline schedule change
- Cancel without refund
- Overbooking of flights
- Cancellations, changes, and refunds
- Our fees and exceptions
- Payment and flight information and confirmation
- Suitability of travel products and services
- Unaccompanied minors
- Fare changes and post payment price guarantee
- Payment acceptance policy
Welcome to the oneair.ai website. The oneair.ai website, mobile or tablet applications, or any other feature on the oneair.ai platform (collectively our “Website” or “OneAir”) is designed to be as user-friendly, informative and secure as possible. Our website is provided solely to assist customers in gathering travel information and purchasing travel-related goods and services. Our website is intended for personal, non-commercial use. For the purposes of this Agreement, (a) The terms “we”, “us”, “our”, “OneAir”, “OneAir.ai”, and “TWNH LLC” refer to TWNH LLC, a Delaware incorporated company or our affiliates. (b) The terms “you” or “your” refers to you as the user of our Website or OneAir, (c) “including” or “includes” means including without limitation, and (d) “Bookings” means any goods or services (including airline tickets and hotel bookings) purchased or reserved through the Website. TWNH LLC. is the contracting entity and the entity which will be contacted for customer service.
OneAir reserves the right, in its sole discretion, to amend, modify, or alter this Agreement at any time by posting the amended Terms on this site. We recommend that you review these periodically. The amended Terms shall be effective from and after the date that they are posted on our Website.
Our Website is intended to provide services primarily for residents of North America. This Agreement applies to any use of the Website, any use of the Services and any Bookings made from the United States. We may determine your location including through use of your IP address. If your IP address is located in the United States, these terms and conditions apply to you.
BY ACCEPTING THESE TERMS, YOU ARE AGREEING TO THE MANDATORY ARBITRATION AND CLASS ACTION WAIVER CONTAINED BELOW.
1. USE OF OUR WEBSITE
As a condition of your use of our Website, call center agents, and other products and services provided by OneAir.ai, including any content (together “Services”), you warrant that:
You are at least the age of majority in the jurisdiction where you reside.
You possess the legal authority to engage in a legally binding contractual relationship.
You will use our Website in accordance with this Agreement.
You will only use the Services to make legitimate Bookings for you or for another person for whom you are legally authorized to act.
You will inform such other persons about the Terms that apply to the Bookings you have made on their behalf, including all rules and restrictions applicable thereto
All information provided by you to the Services is true, accurate, current and complete.
If you have a OneAir account, you will safeguard your account information and will supervise and be completely responsible for any use of your account by you and anyone other than you.
OneAir retains the right, at our sole discretion, to deny access to anyone to the Services we offer, at any time and for any reason, including for violations of this Agreement.
All offers, prices, and conditions of sale may be subject to:
change without notice.
advance purchase, eligibility, seating, or other limitations.
travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions.
reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply); and/or
Availability. Lower prices may be available.
If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the “Warsaw Convention” may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.
A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. At times when the fare selected is not available an approval code may have been taken on your credit card, if the transaction is not completed the approval code may block your available credit for a time period until the bank removes the block.
As a visitor to or user of our Website, you must use it in a responsible and cooperative manner. The content and information on our Website (including price and availability of travel services) as well as the infrastructure used to provide such content and information, is proprietary to us, our providers, or our Travel Service Providers. While you may make copies of your travel itinerary (and related documents) or Bookings, you agree not to otherwise modify, copy, distribute, transmit display, perform, reproduce, publish, license, creative derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through our Website. Additionally, you agree not to:
Make any fraudulent, speculative or false inquiries or Bookings, or make any Bookings in anticipation of demand;
Use any form of robot, spider, scraper or other automated means, or any comparable manual process, for the purpose of accessing, monitoring or copying any of the content or information on our Website without our prior written consent;
Violate the restrictions in any robot exclusion headers on our Website or bypass or circumvent other measure employed to prevent or limit access to our Website;
Place or enter false, misleading or incorrect information on our Website;
Make any form of booking, reservation or request through our Website without fully intending to use that booking, reservation or request for legitimate travel purposes;
Use another person’s name, user ID or password to make Bookings or inquiries on our Website without that person’s prior permission;
Use our Website while impersonating or acting as another person;
Post on or transmit through our Website any unlawful, threatening, defamatory, libelous, obscene, indecent, inflammatory or pornographic material or images, or any other material that could give rise to or result in civil or criminal proceedings;
Access or use our Website in any manner that, in our opinion, could impair, impede or otherwise negatively affect the proper functioning and performance of our Website and its systems, or that could negatively impact other visitors to or users of our Website;
Tamper with or hinder the operation of our Website or make unauthorized modifications to our Website;
Delete data from our Website without our permission;
Knowingly transmit any virus, malware or other disabling feature or software to or through our Website;
Breach the rights of any third party (including rights in intellectual property or contract as well as obligations of confidentiality or nondisclosure) or break any related laws in visiting or using our Website;
Frame this Website as part of another website, or cache our Website for commercial gain or advantage;
Disguise or mask the origin device and/or IP address information of the data being transmitted through our Website; or
Knowingly permit or allow another person to do any of the above acts.
We reserve the right to restrict or terminate your access to any or all of the features and components of our Website if we believe you have violated, or are violating, any of the above prohibitions. In the event of any such restriction or termination, you must immediately cease any prohibited use of our Website. Attempting to access or use our Website in violation of any restrictions or terminations shall constitute an act of trespass. We will pursue legal action to the fullest extent possible against anyone whom we believe is in breach of the above prohibitions or is committing a trespass on our Website, and we reserve the right to do so.
If your booking or account shows signs of fraud, abuse or suspicious activity, OneAIr may take actions leading to cancelation of any travel or service reservations associated with your name, email address or account, and close any associated OneAir accounts. If you have conducted any fraudulent activity, OneAir reserves the right to take any necessary legal action and you may be liable for monetary losses to OneAir, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact OneAir Customer Service.
Safe Shopping Guarantee
OneAir values your trust. We seek to use reasonable organizational, technical, and administrative measures to protect your personal information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify customer service at +1-415-707-3944 or (support@OneAir.ai) so that we have an opportunity to try to address your concerns.
OneAir shall not be liable for failure of travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers. OneAir, in providing travel management services, does not guarantee or insure the services to be provided by any supplier, the financial position of such suppliers or the reimbursement to you from any loss experienced as a result of the financial condition of such supplier. In the event that a supplier defaults prior to providing the service to you for which payment has been made, the sole recourse for refund shall be with the defaulting supplier, from insurance covering such defaults if any or from other responsible third party unless such was caused by OneAir.
In those situations in which a supplier defaults prior to providing services you may pursue any recourse against the supplier for a refund, which may be permitted by law or statute. OneAir warrants that it provides the highest standards of service in the trade and will use appropriate care in selecting suppliers so as to protect you from such default.
Except as expressly stated herein, OneAir assumes no responsibility for actions relating to travel services beyond the control of OneAir or its employees. OneAir is not responsible or liable for any act, error, omission, injury, loss, accident, damage, delay, nonperformance, irregularity, or any consequence thereof, which may be occasioned through neglect, or default or any other act or inaction of any supplier of Travel products. OneAir shall not be liable for any fluctuation in price or change in schedule or equipment or accommodations for any travel service, which occurs subsequent to payment for such service.
OneAir acts as a service bureau that provides value added service to retail travel agents and consumers. OneAir has no control over and assumes no liability for the actions of the suppliers from whom it obtains Travel products.
Once tickets have been issued there may be a penalty involved for refunds. We do not have control over printed prices on the tickets, although some tickets may have BT (Bulk fare) printed on them, some may have a specific value on them, which may be different (lower or higher) than the fare collected.
Discounts offered may vary depending on a number of factors including Airlines utilized, class of service, destination, time of year (low, mid or high season), advance notice provided, minimum stay requirements fulfilled and flight load.
OneAir does not guarantee, endorse, validate or promote other advertiser products and services that are advertised on this web site.
2. LIMITATIONS OF LIABILITY/ DISCLAIMER
Information contained in the Site (including text, graphics, links or other material) are provided on an “as is,” and “where available” basis. OneAir makes no representation or warranty, express or implied, to you or another person or entity as to the accuracy, results, timeliness, completeness, merchantability, fitness for any particular purpose with respect to the Site or any related materials, products, services, or information. Under no circumstances, including, but not limited to, negligence, shall we, and/or our providers or distributors, be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing on the Site, or your downloading of any materials, data, text, images, video, audio, or other information from the Site. In no event shall we, and/or our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the Site or the services or materials on the Site, even if advised of the possibility of such damages. In no event shall our aggregate liability, or that of our providers or distributors, exceed the total charges set forth in the itinerary giving rise to any such liability. Any claim or cause of action arising from, or relating to, your access and use of, or purchase of products and/or services from, the Site must be brought within one (1) year from the date on which such claim or action arose or accrued or purchase was completed. Applicable law may not allow the limitation or exclusion of liability of incidental or consequential damages, so the above limitation or exclusion may not apply to you. Your use of the Site shall be at your own risk. We are acting as an intermediary or as an agent for providers of travel-related products and/or services by promoting, selling or accepting reservations or bookings for such products and/or services (such as air and ground transportation, hotel accommodations, tours, cruises, Travel Protection, etc.).
COVID-19 WAIVER OF LIABILITY
You agree that it is your personal decision to travel, and you are doing so with full knowledge of current travel recommendations and travel restrictions with regards to the risks of COVID-19. We assume no responsibility for and shall not be liable for unsafe conditions or health hazards including pandemics or other illnesses. We have no special knowledge of dangers during travel or at destinations. For the latest COVID-19 government travel regulations, we recommend going to IATA’s website at iatatravelcentre.com. For the latest travel supplier requirements, check the supplier’s home page. We are not responsible for the acts or omissions of travel suppliers or their failure to adhere to their own schedules, provide services or refunds, financial default, or failure to honor future trip credits. We have no special knowledge regarding the financial condition of the suppliers, and we have no liability for recommending a trip credit in lieu of a refund. If requested, we will assist with obtaining any refunds due or rebooking trips using future credits, but we may charge a nonrefundable fee for such services. You agree to hold us harmless for your election not to purchase travel insurance or for any denial of claim by travel insurer as it relates to COVID-19 or any other claim under the policy. YOU HEREBY EXPRESSLY ASSUME ALL OF THE RISKS AND DANGERS DESCRIBED ABOVE, AND YOU HEREBY EXPRESSLY AGREE TO FOREVER RELEASE, DISCHARGE AND HOLD US, AND OUR AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, ASSOCIATES, AFFILIATED COMPANIES, GUIDES, GROUP LEADERS, AND SUBCONTRACTORS HARMLESS AGAINST ANY AND ALL LIABILITY, ACTIONS, CAUSES OF ACTIONS, SUITS, CLAIMS, AND DEMANDS OF ANY AND EVERY KIND AND NATURE WHATSOEVER WHICH YOU NOW HAVE OR WHICH MAY HEREAFTER ARISE OUT OF OR IN CONNECTION WITH THESE RISKS AND DANGERS.
3. ONEAIR MEMBERSHIP
The services are only available to users with a unique identifier (e.g., EMAIL ID) who can authenticate via a secure login. Your identifier is used to create a member profile – along with a unique membership ID – within our system.
You agree not to share your membership ID or password, or any other means of accessing your OneAir membership with anyone at any time. Airfare deals availability, services and negotiated rates presented to you are exclusively available to you based on your membership ID – and cannot be shared. Sharing your login credentials with third parties or on any social media platforms is strictly prohibited and will result in immediate loss of membership, forfeit of membership fees paid, and your membership access will be immediately revoked. You are fully responsible for all liability and damages resulting from your failure to maintain that confidentiality and all activities that occur using your account, including the Basic, Premium and Elite Membership.
4. THIRD PARTY TRAVEL SERVICES
OneAir provides access to travel information, such as flight, hotel, vacation rentals, or car pricing and availability, features and amenities, which terms and conditions, are provided and maintained by third-parties. These third-party providers are independent contractors so your contract for these travel services is with the third-party provider, and not with OneAir. While OneAir works hard to ensure correctness, it cannot verify, and is not responsible for, the accuracy of information provided by third parties regarding their respective services. OneAir is not liable for the acts, errors, delays, omissions, representations, warranties, breaches, bankruptcy, or negligence of any such third-party providers or for any personal injuries, death, property damage, or other damages or expenses resulting from third-party provided services. OneAir is not responsible to make any refund in the event of any delay, failure, breach, cancellation, overbooking, travel warnings or restrictions on non-essential travel issued by the World Health Organization or the Centers for Disease Control and Prevention due to COVID-19, strike, force majeure or other causes beyond OneAir’s direct control. By offering third-party travel services for booking via the Website, OneAir does not endorse, or make any representation or warranty about, the quality of any service provider.
The purchase of third-party travel products and services through the Website, and entitlement to cancellation or refunds for such services, will be governed by and subject to additional terms and conditions from such providers, and subject to laws and regulations imposed by government entities, and you agree to abide by all such terms, laws, and regulations. Where possible, OneAir will make these terms available to you. However, additional applicable terms may be provided on the third-party provider’s website. Please read these additional provider terms and conditions carefully prior to purchase from any third-party service provider using the Website, and ensure that you understand the full terms applicable to your airfare, hotel, vacation rental, trip insurance, car rental, or other third-party service.
If you make bookings on behalf of another person(s) with their authorization, you agree that you will inform such other person(s) about these terms and any third-party terms, rules and restrictions that apply to the bookings made on their behalf. You understand and agree that any violation of third party terms of service may result in a cancellation of your bookings, denial of service, and forfeit of any amounts paid. OneAir is not responsible for any damages resulting from your violation of third party terms.
All Users agree to protect and indemnify OneAir, its affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by:
you or on your behalf in excess of the liability described above; or
by third parties as a result of
a. your breach of these Terms and Conditions, notices or documents referenced on the Site;
b. your violation of any law or the rights of a third party; or
c. your use of the Site
If you have a dispute with travel service suppliers, including but not limited to airlines, hotels, cruise lines, railroads, car rental agencies, tour operators and consolidators to perform the services offered by such suppliers, you release us (and our officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with such disputes.
The Transportation Security Administration of the U.S. Department of Homeland Security requires us to collect information from you for purposes of watch list screening, under the authority of 49 U.S.C. section 114, and the Intelligence Reform and Terrorism Prevention Act of 2004. Providing this information is voluntary; however, if it is not provided, you may be subject to additional screening or denied transport or authorization to enter a sterile area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system of records notice. For more on TSA Privacy policies, or to view the system of records notice and the privacy impact assessment, please see TSA’s Web site at www.tsa.gov.
Protecting Your Security
To ensure that your credit, debit or charge card is not being used without your consent, we may validate your name, address and contact number supplied by you during the booking process against appropriate third party databases. By accepting these terms and conditions you agree and authorize us to carry out such verification checks as stated herein. In performing these checks, you acknowledge and concur that such personal information you provide to us may be disclosed to a registered Credit Reference Agency which may keep a record of such information in whole or in part. You can rest assured that this verification process is performed for the sole purpose to verify and confirm your identity, and that this process does not perform a credit check, and your credit rating will not be affected whatsoever. All information provided by you to us is securely processed in strict accordance with the Data Protection Act of 1998.
8. RESOLUTION OF DISPUTES
9. GOVERNING LAW; SUBMISSION TO JURISDICTION
These Terms & Conditions and the rights of the parties hereunder shall be governed by and construed in accordance with the laws of the State of California, USA. Unless otherwise mutually agreed by the parties in writing or as described in the Mandatory Arbitration provision below, you consent to the exclusive jurisdiction of the courts located in California in any action arising out of or in connection with this Terms and Conditions. Unless otherwise prohibited by applicable law, any Claim must be brought within two (2) years from the date on which such Claim arose or accrued.
This Arbitration Agreement facilitates the prompt and efficient resolution of any disputes that may arise between you and OneAir. Arbitration is a form of private dispute resolution in which parties to a contract agree to submit their disputes and potential disputes to a neutral third person (called an arbitrator) for a binding decision, instead of having such dispute(s) decided in a lawsuit, in court, by a judge or jury trial.
Please read this Arbitration Agreement carefully. It provides that all disputes between you and OneAir shall be resolved by binding arbitration. Arbitration replaces the right to go to court. In the absence of this arbitration agreement, you may otherwise have a right or opportunity to bring claims in a court, before a judge or jury, and/or to participate in or be represented in a case filed in court by others (including, but not limited to, class actions). Entering into this Arbitration Agreement constitutes a waiver of your right to litigate claims in court and all opportunity to be heard by a judge or jury. There is no judge or jury in arbitration, and court review of an arbitration award is limited. The arbitrator must follow this Arbitration Agreement and can award the same damages and relief as a court.
For the purpose of this Arbitration Agreement, “OneAir” means OneAir and its parents, subsidiaries, and affiliated companies, and each of their respective officers, directors, employees, and agents. The term “Dispute” means any dispute, claim, or controversy between you and OneAir regarding any aspect of your relationship with OneAir, whether based in contract, statute, regulation, ordinance, tort (including, but not limited to, fraud, misrepresentation, fraudulent inducement, negligence, gross negligence or reckless behavior), or any other legal or equitable theory, and includes the validity, enforceability or scope of this Arbitration Agreement (with the exception of the enforceability of the Class Action Waiver clause below). “Dispute” is to be given the broadest possible meaning that will be enforced.
THE PARTIES AGREE THAT, EXCEPT AS PROVIDED BELOW, ANY AND ALL DISPUTES, AS DEFINED ABOVE, WHETHER PRESENTLY IN EXISTENCE OR BASED ON ACTS OR OMISSIONS IN THE PAST OR IN THE FUTURE, WILL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION RATHER THAN IN COURT IN ACCORDANCE WITH THIS ARBITRATION AGREEMENT. THE PARTIES AGREE THAT BY ENTERING INTO THESE TERMS, EACH PARTY IS WAIVING THE RIGHT TO A TRIAL BY JURY OR TO PARTICIPATE IN A CLASS ACTION. THE PARTIES AGREE THIS AGREEMENT IS SUBJECT TO AND GOVERNED BY THE FEDERAL ARBITRATION ACT (“FAA”).
Nothing in these Terms will be deemed to waive, preclude, or otherwise limit the right of either party to: (a) pursue an enforcement action through the applicable federal, state, or local agency if that action is available; (b) seek injunctive relief in a court of law in aid of arbitration; or (c) to file suit in a court of law to address an intellectual property infringement claim. If a suit is brought to enforce any of the provisions of this Agreement, the Service or this Website, the prevailing party shall be paid by the other party all of the prevailing party’s costs and expenses of prosecuting and/or defending the suit, including, without limitation, the reasonable attorneys’ fees, court costs and expenses of the prevailing party.
Pre-Arbitration Dispute Resolution
All Claims you bring against OneAir must be resolved in accordance with this “Resolution of Disputes” section 8.0. All Claims filed or brought not in accordance to this “Resolution of Disputes” section shall be considered improperly filed and void. Should you file a Claim not in accordance with this “Resolution of Disputes” section, we may recover from you our attorneys’ fees and costs up to US$5,000, provided that we have notified you in writing of the improperly filed Claim, and you have failed to promptly withdraw the Claim.
The arbitrator may award any relief that would be available pursuant to applicable law. Regardless of the manner in which the arbitration is conducted, the arbitrator must issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the decision and award, if any, are based. Such award by the arbitrator will be final and binding on the parties, except as provided by applicable law, including but not limited to the FAA, and may be entered in any court having jurisdiction over the parties for purposes of enforcement. You should note that arbitration proceedings are usually simpler and more streamlined than trials and other judicial proceedings. Decisions by the arbitrator are enforceable in court and may be overturned by a court only for very limited reasons.
Class Action Waiver
Any Disputes arising out of or relating to your use of OneAir and/or any purchase you make on or through OneAir, any information you provide via OneAir, and/or these Terms (including the formation, performance, or alleged breach) will not be subject to any class action or representative status. The arbitrator may not consolidate more than one person’s claims, and may not otherwise preside over any form of a class or representative proceeding or claims (such as a class action, representative action, consolidated action or private attorney general action). Neither you, nor any other Member of OneAir and/or user of OneAir services, can be a class representative, class member, or otherwise participate in a class, representative, consolidated or private attorney general proceeding with respect to the matters set forth in the first sentence of this paragraph. You agree that this Class Action Waiver is material and essential to the arbitration of any dispute between you and OneAir and is non-severable from the Arbitration Agreement. If any portion of this Class Action Waiver is limited, voided, or cannot be enforced, then the Arbitration Agreement shall be null and void. You understand that by agreeing to this Class Action Waiver, you may only pursue Dispute against OneAir in an individual capacity and not as a plaintiff or class member in any purported class action or representative proceeding.
Limitation of Procedural Rights
You understand and agree that, by entering into this Arbitration Agreement, you and OneAir are each agreeing to arbitration instead of the right to a trial before a judge or jury in a public court. In the absence of this Arbitration Agreement, you and OneAir might otherwise have a right or opportunity to bring Disputes in a court, before a judge or jury, and/or to participate or be represented in a case filed in court by others (including class actions). By using the OneAir website, product or services, or otherwise accepting these Terms, you are entering into this Arbitration Agreement, and you give up those procedural rights. Other rights that you would have if you went to court, such as the right to appeal and to certain types of discovery, may be more limited in arbitration. The right to appellate review of an arbitrator’s decision is much more limited than in court, and in general an arbitrator’s decision may not be appealed for errors of fact or law.
If any clause within this Arbitration Agreement, other than the Class Action Waiver clause above, is found to be illegal or unenforceable, that clause will be severed from this Arbitration Agreement, and the remainder of this Arbitration Agreement will be given full force and effect.
This Arbitration Agreement shall survive the termination of your contract with OneAir and your use of the OneAir website, products and services.
If you do not wish to resolve Disputes by binding arbitration, you may opt out of the provisions of this Section 10.0 within 30 days after the date that you agree to these Terms by sending an opt-out email @ (support@OneAir.ai). In order to be effective, the email must specify: Subject:Arbitration Opt-Out, your full legal name, the email address associated with your account on the OneAir service, and a statement that you wish to opt out of arbitration (“Opt-Out Notice”). Once OneAir receives your Opt-Out Notice, this Section 10.0 will be void and you are agreeing that any Dispute arising out of these Terms will be resolved as set forth in Section 9.0. The remaining provisions of these Terms will not be affected by your Opt-Out Notice.
If OneAir makes any future change to this arbitration provision, other than a change to OneAir’s address for Notice of Arbitration, you may reject the change by sending us written email notice within 30 days of the change to OneAir’s address for Notice of Arbitration, in which case your account with OneAir will be immediately terminated and this arbitration provision, as in effect immediately prior to the changes you rejected will survive.
11. TRAVEL INFORMATION - GENERAL
Our Website provides extensive information related to travel to our customers, which may include information about vacation destinations, tour packages, travel providers, airfares, flight schedules, cruise details, travel insurance, or and foreign currencies.
We receive this information from third-party sources such as airlines, hotels, tour operators and transportation providers. We always take reasonable care to make sure this information is accurate and up-to-date. However, we cannot guarantee the accuracy of this information or that it is the most current information available and cannot be held liable for any inaccuracies. Moreover, please understand that all the information on our Website is subject to change. Also, travel products, packages and services described on our website are subject to availability.
As a traveler, you must know and understand the applicable legal requirements related to travel, including passport, visa and health requirements. the ultimate responsibility for obtaining this information and complying with any and all passport, visa, health or other requirements remains solely and exclusively with you.
Additional terms and conditions, including additional terms and conditions set out by Travel Service Providers, may apply to Bookings (“Additional Terms”). Please read such Additional Terms carefully, including any airline conditions of carriage which may be set out on an airline’s website. You agree to abide by any applicable Additional Terms, including Additional Terms relating to payment, availability, check-in times, baggage fees, baggage restrictions, change fees, cancellation fess, and the use of fares, products, or services. For greater certainty, airline fare rules are Additional Terms.
If your itinerary includes flights operated by more than one airline, please read carefully each such airline’s terms and conditions, which can be found on each airline’s website. Each airline will have its own restrictions, rules and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a customer to make changes to the other flight, the customer may be responsible for any fees or ticket cost incurred for making changes to the unaffected flight. Such airlines may charge their own fees for changes, refunds, or if exchanges are requested. You are responsible for complying with each airline’s terms and conditions, which may differ (for example, check-in times and limits on baggage size/weight). It is advisable you print your outbound and return portions of your e-ticket confirmation for all flights prior to traveling. You may be asked for proof of your return ticket at check-in. OneAir may offer customers the opportunity to book a booking for a combination of two one—way tickets instead of a roundtrip ticket.
Combined one-way tickets may provide a greater choice of flights, are often cheaper and can be combined on the same airline or on different airlines. Unlike roundtrip tickets, each one-way ticket is subject to its own rules, restrictions, and fees. If one of these flights is affected by an airline change (e.g. cancellation or rescheduling) that causes a customer to make changes to the other flight, the customer will be responsible for any fees incurred for making changes to the unaffected flight.
For certain low-cost carriers, the price of your flight has been converted from a different currency for convenience purposes to provide you an estimate of the amount of the purchase in your local currency. As a result, when you book, the amount charged to your credit card by the airline may be slightly different due to currency fluctuations. Your statement may also include an applicable fee from your card issuer to process the transaction plus any applicable taxes for international purchases.
Federal law forbids the carriage of hazardous materials aboard aircraft in your luggage or on your person. A violation can result in five years’ imprisonment and penalties of $250,000 or more (49 U.S.C. 5124). Hazardous materials include explosives, compressed gases, flammable liquids and solids, oxidizers, poisons, corrosives and radioactive materials. Examples: Paints, lighter fluid, fireworks, tear gases, oxygen bottles, and radiopharmaceuticals. There are special exceptions for small quantities (up to 70 ounces total) of medicinal and toilet articles carried in your luggage and certain smoking materials carried on your person.
12. BOOKING PROCESS
For your convenience, our use of the following terms in these Terms & Conditions shall have the meaning below:
“Service Element” – a singular product or service listed on the Site that can be booked independently of any other service. (e.g.: car, hotel, flight).
“Travel Supplier” – a vendor of one or more Service Elements. (e.g.: hotels, car suppliers, airlines). OneAir does not act as principal but makes arrangements with third-party vendor Travel Suppliers for Service Elements, all as defined above.
“Booking” – a negotiation process with the Travel Supplier carried out by you while using this Site for the purpose of obtaining one or more Service Elements that may result in a contract with the Travel Supplier at the time we receive full payment and accept your offer.
In order to complete a Booking the following steps are taken to ensure its validity:
When we place Service Elements on our Site, we are inviting you to make an offer for their purchase. You do not make this offer until you press “Book” on the payment page (entitled “Review Trip Details and Book”) of the Site.
Once you have done so you have made OneAir an offer (which cannot be withdrawn if you change your mind) to purchase the relevant Service Element(s) from the relevant Travel Supplier(s) (your “Booking”). We are free to accept your offer on behalf of the relevant Travel Supplier or to reject it, at our sole discretion.
The OneAir email confirmation is NOT the contractual acceptance of the Booking, but merely an acknowledgement that we have received your offer. We will need to check the availability of the relevant Service Element(s).
If the relevant Service Element is available, your Booking will be processed. The contract pertaining to the relevant Booking is formed when payment in full has been received.
The contract between you and the relevant Travel Supplier will relate only to those Service Elements confirmed by email with ticket numbers in case of air or reservation numbers in case of hotels, cars or activities.
The terms of your Booking (such as price, availability and/or dates of travel) are not guaranteed until the contract is formed between you and the Travel Supplier and a ticket has been issued and/or a reservation has been made and confirmed by the Travel Supplier. Please note that once you have completed the Booking stage you can only cancel or change the details (such as names or destinations) of your Booking at our sole discretion and in accordance with these Terms & Conditions.
These Booking processes will apply to any of our individual Service Element’s Terms & Conditions set out below. The airline ticket Terms & Conditions, the hotel Terms & Conditions, the car rental Terms & Conditions, the attractions and services Terms & Conditions supplement any area not covered by the Booking process. We reserve the right to change the Booking process at any time, with changes automatically taking effect from the date such changes are posted on the Site.
At all times throughout your trip a government-issued photo ID is required for security checks at airports, hotels and car rental locations and may be required for attractions and other products as deemed necessary by the relevant Travel Suppliers.
In addition to the required government-issued ID as stated above, proof of citizenship (Passport) is required for international travel (for most countries outside of the United States). Please note that it is your sole responsibility to ensure that you meet the passport, visa, and/or health requirements of the countries you wish to visit and those that you transit (even if it is for a simple flight change). Many countries require that your passport should be valid for a minimum period from the date of arrival into that country. For any questions regarding what the applicable minimum period is and any other conditions or passport/visa requirements for travel, you should contact the corresponding local consulate of the countries to which you are travelling.
Neither OneAir nor its affiliates accept any responsibility, and you will not be entitled to any refunds whatsoever, if you are denied boarding, delayed or deported due to non-fulfillment of the above.
Government entry/exit fees may apply, depending on your destination.
These are your sole responsibility and will be additional to your Booking charges.
All travelers on your Booking (if more than one passenger) must travel on the same itinerary. Individual passengers cannot be added to, and/or deleted from your Booking.
OneAir reserves the right to correct errors in any advertised price and, if applicable, give you an option to either cancel the Booking or allow OneAir to collect an amount equal to any increase in price from your provided credit or debit card, prior to your departure.
Each Service Element listed in your Booking is provided by the respective Travel Supplier.
Frequent traveler points and/or miles may or may not be available for any portion of your Booking. You must check this with the relevant Travel Supplier.
Once you have made your Booking, you cannot transfer or change the name(s) or destination(s) listed in your Booking.
Your Booking will be fulfilled on the delivery date set out in your ticket information email or, if no delivery date is specified, then on the date the ticket is issued, unless there are exceptional circumstances.
The terms of this agreement incorporate by reference the terms of each airline’s contract of carriage. Passengers may inspect the full text of the contract of carriage at the each airline’s airport or city ticket offices. Passengers have the right, upon request to the airlines, to receive free of charge by mail or other delivery service the full text of the contract of carriage. The incorporated terms of the contract of carriage may include: (1) Limits on the airline’s liability for personal injury or death of passengers, and for loss, damage, or delay of goods and baggage, including fragile or perishable goods; (2) Claim restrictions, including time periods within which passengers must file a claim or bring an action against the airline for its acts or omissions or those of its agents; (3) Rights of the airline to change terms of the contract; (4) Rules about reconfirmation of reservations, check-in times, and refusal to carry; (5) Rights of the airline and limitations concerning delay or failure to perform service, including schedule changes, substitution of alternate airline or aircraft, and rerouting.
Pricing, Taxes/Fees, and Payment:
Our total prices include all taxes and fees applicable to airfare, hotel accommodation, car rentals and activities included in your Booking, unless stated otherwise in your ticket information email or in these Terms & Conditions. Additional fuel surcharges, security, baggage, seat reservation, hotel incidentals, and other applicable service charges may apply which will be charged by the relevant Travel Supplier at time of check-in. You are solely responsible for any such additional charges due to the Travel Supplier. If you have any questions about such charges, please contact the relevant Travel Supplier directly.
Prices quoted for Service Element(s) do not include liability insurance, collision damage waiver, personal accident insurance, personal effects protection, drop-off charges, gas, child safety seats, sky racks or incidental room charges at the hotel (telephone, movies, energy surcharges and any applicable increases in taxes). All such charges must be paid at the car rental pick-up location and/or at the check-in counter at the hotel.
Prices quoted also do not include any additional flight fuel surcharges or other surcharges which may be imposed from time to time by the relevant Travel Supplier or authorities, all of which must be paid by you.
Payment must be made in full with a valid credit or debit card at the time of Booking. OneAir accepts all major credit or debit cards with a verifiable billing address. You hereby authorize OneAir and its authorized third party to process the charge to the credit or debit card you provide to us for the total amount of your Booking.
You may be required by the relevant Travel Supplier(s) to present a valid credit or debit card at the time of check-in at the hotel and/or at the pick-up location of the car rental company to provide confirmation of authorized card usage and/or to secure any additional charges. The cardholder must be a traveler listed on your Booking.
All offers, prices, and conditions of sale may be subject to:
change without notice;
advance purchase, eligibility, seating, or other limitations;
travel days, dates, minimum or maximum stays, holidays, seasons, blackout dates, stopovers, and/or waitlisting restrictions;
reservation validation limitations of up to one year (if any extension permitted, penalties/restrictions may apply);
other conditions/restrictions; and
If your itinerary involves an ultimate destination or stop in a country other than the country of departure, the provisions of a treaty known as the “Warsaw Convention” may be applicable to your entire trip, including any portion entirely within the country of origin or destination. The Warsaw Convention governs and may limit the liability of certain air carriers for death of or personal injury to passengers and/or loss of or damage to baggage.
A reservation is not complete until confirmed/ticketed. To protect our customers, we verify with the credit/debit card company that the billing address and credit card verification number you provided to us is accurate and that your debit/charge will be accepted. Until such information is verified, the fare is subject to change. We are not responsible for any transaction that is declined based upon a credit/debit card that is declined by the issuing company or a travel provider or if, for any reason, the debit/credit card billing address and/or credit card verification number cannot be verified in a timely manner, nor are we responsible for any changes in fare or any other charges that may occur during our verification process. In the event the fare selected is not available an approval code may have been issued on your credit card. If the transaction is not completed the approval code may temporarily credit the amount from your bank account.
13. INTERNATIONAL TRAVEL
If you are traveling internationally, please be advised that the provisions of the Montreal Convention and the Warsaw Convention may be applicable to your journey including portions entirely within the countries of departure or destination. The Conventions govern and in most cases limits the liability of carriers to passengers for death or personal injury.
All Passengers are advised to know the entry requirements for the country(ies) to which they are traveling or entering. Reliable information regarding international travel can be found at www.travel.state.gov/.
Passengers are responsible for ensuring that they meet foreign entry requirements and that their travel documents, such as but not limited to passports and visas (transit, business, tourist, and otherwise), are in order and any other foreign entry requirements are met. We urge customers to review travel prohibitions, warnings, announcements, and advisories issued by the relevant governments prior to booking travel to international destinations.
Visa and Passport – You must consult the relevant Embassy or Consulate for this information. Requirements may change and you should check for up-to-date information before booking and departure. We accept no liability if you are refused entry onto a flight or into any country due to your failure to carry the correct and adequate passport, visa, or other travel documents required by any airline, authority, or country, including countries you may just be transiting through. This includes all stops made by the aircraft, even if you do not leave the aircraft or airport.
Health – Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip.
Disinsection – Although not common, most countries reserve the right to disinsect aircraft if there is a perceived threat to public health, agriculture or environment. The World Health Organization and the International Civil Aviation Organization have approved the following disinsection procedures: (1) spray the aircraft cabin with an aerosolized insecticide while passengers are on board or (2) treat the aircraft’s interior surfaces with a residual insecticide while passengers are not on board.
BY OFFERING BOOKINGS FOR PARTICULAR INTERNATIONAL DESTINATIONS, OneAir DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH AREAS IS ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.
14. BAGGAGE POLICY
Each airline has its own policies regarding baggage allowances, fees and restrictions. These policies differ from airline to airline and can change at any time. You are responsible for verifying your airline’s baggage policies and fees before your departure.
Baggage Policy on Connecting Flights
When there are two or more airlines involved for connecting flights then you may have to reclaim your bags at the connecting airport and check-in again to continue your journey. You are also advised that in these cases if you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. Baggage fees range from 15 USD up to 100 USD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service. We recommend you contact the airline directly for the latest fees on check baggage and policy as it relates to baggage.
Baggage Policy and Fees
If you have excess baggage, you will have to pay any excess baggage fee assessed by each airline. Most airlines now charge baggage fees even for the first bag checked-In, we recommend traveling light to reduce these costs. A baggage fee range from 15 USD up to 100 USD or more depending on the size and weight of the bag and is per checked bag. These fees are to be paid directly to airline upon using such service.
15. SEATS, MEALS, FREQUENT FLYER AND OTHER REQUESTS
Please note that your seats, meals, frequent flyer and other special requests are requests only. Any service fees that we charge for making such special requests on your behalf are non-refundable for services rendered and do not guarantee any particular result. We do not guarantee you will be assigned the seat(s) you have requested. We also do not guarantee that your meal(s), frequent flyer and other special requests will be honored by the airline. It is therefore recommended you contact your airline directly to confirm these requests prior to your scheduled departure date.
Every airline will have their requirements pertaining to check-in. It is important to verify what the check-in requirements are prior to your flight.
As per the flight industry standard, we recommend the following for your check-in:
Domestic flights: Minimum 90 minutes prior to departure
Transborder and International flights: Minimum 3 hours prior to departure
17. AIRLINE SCHEDULE CHANGE
Changes to flight schedules (including cancellations, delays and other schedule changes) can occur for any number of reasons, including bad weather, mechanical problems, crew issues and civil unrest, and can happen at any time, including after having checked in, either in person or online. Such schedule changes (“Schedule Changes”) can also include the change to your original flight from a direct non-stop itinerary to include a stop(s) and/or connection(s) to your final destination. Please note that all Schedule Changes stem from the airlines directly. Airlines sometimes initiate involuntary schedule changes due to a variety of reasons, such as changes in travel time, layover time, travel date, flight number, terminal changes, etc. These changes are made by the airline and are outside of our control. Some of these changes may be last-minute and/or occur while you are in transit. If your airline initiates changes to your flight itinerary, you will not be charged for change fees or differences in airfare.
OneAir does not assume any liability whatsoever for cancelled flights, flights that are missed, or flights not connecting due to any scheduled changes made by the airlines.
Our Policy on Schedule Changes:
Each airline has its own policy regarding options and remedies available depending on various types of Schedule Changes, and whether affirmative action from the passenger is needed to re-confirm changes to an itinerary. You can always check your fare rules to find the policy applicable to you and your flight. In order to ensure our customers remain informed regarding the status of their flights and to protect our customers’ tickets from being invalidated, we have implemented the following guidelines. Check your fare rules and you can always call us for assistance with your particular ticket. When Schedule Changes, including cancellations, occur, we will try to notify our customers of any such changes to their itinerary in accordance with the following guidelines:
We will make every effort to notify you of Schedule Changes by email, using the contact information you provide during booking. All such notifications will be made as soon as reasonably practicable upon us learning of the Schedule Change from the airline. It is always best to contact the airline to reconfirm your flights within 72 hours of departure.
Although we make every effort to provide you with Schedule Change information as described above, circumstances outside our control may impede our ability to do so. Accordingly, please note the following:
We will not be responsible if you fail to enter the correct contact information at time of reservation. Please review for accuracy all contact information (e.g. email address, phone number) you provide to us during booking to ensure you receive updates.
If Schedule Changes occur after you have checked in for your flight (including online), your airline has taken control of your ticket and it is your airline’s responsibility to notify you of the change and to rebook your flight to your final destination.
Sometimes the airline does not provide advance notice of a Schedule Change. For this reason, it is your responsibility to reconfirm your flight directly with us or with the airline 72 hours prior to your scheduled departure, as well as 24 hours prior to your scheduled flight date to safeguard against any potential missed flights.
Please note that your airline is responsible for providing you with alternative flight options to transport you to your final destination. It is the airline’s fare rules, which OneAir is obligated to follow, that govern the recourse available to you. Accordingly, any modifications after a ticket has been reissued or revalidated following a Schedule Change are not guaranteed and may be considered as a voluntary change, subject to the airline’s fare rules and other Additional Terms.
If you do not find out about Schedule Changes, including cancellations, until 24 hours prior to departure or if you are already at the airport, or in-between flights, we strongly recommend you work directly with the airline staff to understand your options for alternative transportation, as they are better placed to facilitate an efficient and expeditious solution. Please note that in some cases, especially during bad weather, your options may be limited.
Low Cost Carriers (LCCs)
If you booked your flight with a LCC, such as Frontier or Spirit, please contact your airline directly regarding any change in schedule. Our agents are unable to assist you with any changes to LCC bookings.
If you have chosen a combination of 2 one way tickets and one of the flights in your trip is operated by a LCC and the LCC initiated a change to that flight, please take the following steps:
You need to contact the LCC directly to make changes to the booking.
Once your changes are confirmed with the LCC, you may contact us if you need to make any additional changes to the non-LCC portion of your trip.
Full Service Carrier
When any change(s) in schedule occurs on a full-service carrier, we will work closely with the airline to provide you with a new flight option closest to your original flight time. Once we have a flight option, we will contact you. Some schedule changes require no action on your part. In other cases, you may need to take action, depending on the type of airline schedule change notification you receive from us and/or airline.
It is always important for the customer to reconfirm their flights with the airlines 24 to 72 hours prior to departure, especially if they are already traveling. Customers should periodically check emails for updates regarding flight schedules and respond in a timely manner.
What services do we provide?
Once you have contacted OneAir we will contact the airline on your behalf and try to come to a resolution. In some cases, the only resolution may result in cancellation of the flight and refund.
What happens if the customer does not fulfill their obligation?
They may miss their flight
Lose the value of their reservation
Options may not be available
What happens if they cannot be re-protected?
We will make every attempt to get the airlines in question to re-protect the customer. It ultimately depends on the airline or airlines involved. If the airline is unable to re – protect the customer we will request a refund.
What help can we provide them in case of flight cancellation?
Contact the airline
Find flight options
Discuss refund options
18. CANCEL WITHOUT REFUND
OneAir was able to secure a great price for your original flight. However, cancelling your ticket and exchanging it for a future flight may be subject to restrictions and/or additional costs. Prices for replacement flights may be higher than what you originally paid, and may involve less choice, due to the limitations imposed by the airlines for flight exchanges. Potential restrictions and/or limitations include:
Fares eligible to rebook in the future may be limited to the same fare type and/or fare class as your original ticket(s).
Your original ticket price consisted of individual fare and taxes components. In some cases, the original fare and taxes components of your original ticket may be respectively limited to the fare and tax portions of your new itinerary.
The original value of your ticket(s) is non-refundable and non-transferable from one traveler to another.
If the cost of your new flight is greater than your original ticket, you will need to pay the remaining difference in price. If the cost of your new flight is less than your original ticket price, you may lose the remaining value depending on the airline policy.
You may be restricted to rebooking a ticket that has the same origin and/or destination as your original ticket.
The booking date and/or travel date of your trip must be within the validity period allowed by the airline (e.g. 12 or 24 months from the original ticket purchase date or travel date, depending on the airline policy).
You must rebook a ticket with the same airline as the original ticket(s).
The value of your original ticket cannot be used for the purchase of ancillary services;
Upon rebooking, you may be charged an Exchange fee per passenger by the airline.
Your reservation must be cancelled prior to the scheduled departure date or you risk losing the full value of your ticket.
You must rebook your new flight(s) through OneAir. You can rebook by contacting one of our Customer Service Agents or by logging into “Manage My Booking” on our website.
In addition, in the event you are cancelling your ticket, you may be charged the applicable additional fees set out in Section 22.0 (Our Fees and Exceptions) below.
19. OVERBOOKING OF FLIGHTS
Airline flights may be overbooked, and there is a slight chance that a seat will not be available on a flight for which a person has a confirmed booking. Each airline has its own rules for dealing with such scenarios, which are contained in the airline’s contract of carriage. Check with the airline or call us for details
All prices displayed on our Website are subject to change at any time without prior notice. Airfare is only guaranteed once the purchase has been completed and the tickets have been issued. Airlines and other Travel Service Providers may change their prices without notice.
Once you have submitted your payment information, you should receive an email titled “Booking Notification” from us or the applicable Travel Service Provider (a “Booking Notification”). Your Booking Notification may provide you with a confirmation number before purchase has been completed and before a ticket has been issued). If this is the case, the booking process is not complete and the fare is subject to change until a ticket is issued by your air carrier.
If a price increase occurs after you have made a booking that affects your travel package, we will notify you of the price increase before taking any further steps. However, no price increases will affect your travel package once your booking has been finalized.
Pricing is displayed in USD currency.
We reserve the right to cancel a Booking that has been accepted booking if full payment is not received in a timely fashion.
The rate applied on the date of issuance of the ticket is only valid for a ticket fully utilized and in the sequential order of flight segments on the dates indicated. Improper use may void the ticket and result in cancellation of the entire trip.
21. CANCELLATIONS, CHANGES AND REFUNDS
Bookings cannot be cancelled or changed, and are non-refundable, unless otherwise expressly stated as part of your Order or in these Terms. Your ability to cancel, or change or Booking., or to obtain a refund for your Booking, is subject to any airline fare rules and regulations. If you find that you must cancel a Booking for any reason, please contact us as Travel Service Providers may, on a case-by-case basis, permit changes to, the cancellation of, or refunds for, Bookings. We will assist you in this process.
In the event that your Booking can be cancelled, changed or refunded in accordance with the foregoing, (a) we will charge you the fees set out in Section 22.0 (Our Fees and Exceptions) as applicable, and (b) Travel Service Providers may charge you additional fees.
If your Booking is for an airline ticket, even if your airline ticket Booking is non-refundable:
Your Booking may be eligible for a full fare refund if cancelled within 24 hours Eastern Standard Time the day your Booking was completed. However, even if such cancellation is permitted, you will be charged the applicable fees, set out in Section 22.0 (Our Fees and Exceptions).
In certain cases, the airline may allow you to cancel without refund and apply the value of your original ticket towards a future ticket purchase by the same traveler on the same airline. Details on Cancel Without Refund are set out in Section 18.0 (Cancel Without Refund) above.
Name changes: Please be aware that once you have made a Booking, name changes are not permitted. If you find you need to change or correct the spelling of a name after you have made a Booking, you will have to cancel your original Booking, if permitted and otherwise subject to this Section 21.0 (Cancellations, Changes and Refunds), and then make a new Booking with a new flight at the then-current rate using the correct spelling of the name. Therefore, it is imperative and your responsibility to verify the spelling of the names of all passengers before making your Booking.
Refund requests, when or if permitted, are subject to the Travel Service Provider’s rules and regulations of purchased tickets. If the refund request is approved by the Travel Service Providers, we are unable to provide a specific timeline for how long it may take for this requested refund to be processed.
In the event that a refund is provided, please note that any fees associated with the Booking, or any fees that we charge you in accordance with Section 22.0 (Our Fees and Exceptions) below, are not refundable. Please note that we are dependent on the Travel Service Providers for receiving the requested refunds. If a refund is approved by the Travel Service Provider it may take additional time for this to be credited back to you. Please note that it may take an extended period time for refunds to be processed.
23. PAYMENT AND FLIGHT INFORMATION AND CONFIRMATION
Some banks and credit card companies charge a fee for international transactions. They will appear on your credit or bank card statement as a foreign or international transaction fee. For example, if you make a Booking through our Website from outside The United States using a American credit card, your bank may convert the payment amount to your local currency and may charge you a fee for the conversion. The amount of the charge appearing on your credit or bank card statement may be in your local currency and different than the purchase amount shown on the billing summary page for the Booking.
In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside the United States.
Booking international travel through our website may be considered an international transaction by the bank or credit card company since OneAir may pass your payment on to an international travel supplier.
Your bank or credit card company determines the currency exchange rate and the amount of the foreign transaction fee on the day it processes the transaction. Please contact your bank or credit card company should you have any questions about these fees or the exchange rate applied to your transaction.
Booking notification: Once your purchase is complete, you should receive an email titled “Booking Notification.” Your booking may provide you with a confirmation number before a ticket has been issued. If this is the case, the booking process is not complete and the fare is subject to change until a ticket is issued.
Once your ticket has been issued, you should receive your electronic ticket.
We strongly recommend that you re-confirm your flight booking with the airline 24 hours prior to departure for domestic flights, and 72 hours prior to departure for international flights.
22. OUR FEES AND EXCEPTIONS
Travel Service Providers may charge fees in connection with your Booking or, to the extent permitted, any cancellation, change, or refund thereto (e.g. a cancellation penalty). In addition to such Travel Service Provider fees and any fees associated with the original Booking, OneAir will charge the following fees as applicable where cancellations, changes and refunds are permitted in accordance with these Terms. OneAir fees are charged on a per-passenger, per-ticket basis in the currency of the related Booking and are generally non-refundable.
TABLE 1: OUR SERVICE FEES
Our Service Fees:
May Apply To
Online Air Transaction Service Fees
On most airfares a ultra-low service fee up to $10 is charged on a per-passenger, per-ticket basis. **
** Passenger types = Adult, child, infant.
– All transaction service fees are non-refundable and are subject to change without notice.
– Government imposed taxes and fees are subject to change. You will only be charged the final total amount as shown.
U.S. Domestic and International
Up to 10%
Certain exceptions to the above service fees apply:
– Business and First Class Airfares – Service fees are up to $100 per passenger
– Multi-city and Open-jaw trips – Service fees are up to $100 per passenger
– Unaccompanied Minor Tickets – Service fees are up to $100 per passenger
– Contact Center booking service fees: Service fees for contact center bookings (including complex multi-stop and round-the-world itineraries) may be higher than those charged for bookings made online. These service fees can be up to $200 per passenger
Important Note: All service fees are subject to change without notice. YOU WILL BE CHARGED THE FINAL TOTAL PRICE AS QUOTED REGARDLESS OF ANY CHANGE OR VARIANCE IN THE SERVICE FEES. Please review the total final price carefully.
TABLE 2: OUR POST-TICKETING FEES
Cancellation, Exchange or Any Changes to Booking
Air - Economy
Air - Premium Economy / Business / First
Cancellation (within 24 hours of purchase)
Cancellation, Exchange or any changes to booking (after 24 hours of booking)
Up to $50
Up to $50
Up to $100
Up to $100
– All Airline Refunds/Future Credits are subject to each airline fare rules, policies and procedures
– Service fees will be converted in your local currency on the payment page.
– Passenger types = Adult, child, infant.
– Service fees on all changes, exchanges and booking modifications will be charged on a per passenger, per ticket basis.
– Like our transaction service fees (booking fees), all post-ticketing service fees are non-refundable and are subject to change without notice. Our fees are in addition to any airline and/or other supplier-imposed fees and charges.
Government imposed taxes and fees are subject to change. You will only be charged the final total amount displayed or quoted by our agent.
1) Most of our airline tickets are non-refundable. Only available if our Travel Suppliers’ fare rules allow cancellation and refunds, and we have accepted your request for a refund, you are not a “no show” (most “no show” bookings are in-eligible for any waiver from suppliers for refund processing), and if we are able to secure waivers from suppliers to process this requested cancellation and refund.
2) Airline Refunds/Future credits are subject to airline fare rules, policies and procedures.
– Name Misspelling – Passengers name on their airline ticket does not match their passport or other universally accepted government ID
– Visa/Passport – A Visa/Passport decline letter is normally required in order to process a request
– Baggage – please retain all receipts and baggage tags
– No- Show – Documentation advising why you were unable to make your scheduled departure will be required
– Denied Boarding – Documentation as why you were denied boarding of your scheduled departure will be required
– Duplicate Tickets – Copies of all tickets, reflecting exact same itineraries booked with us will be required in order to process a refund request
24. SUITABILITY OF TRAVEL PRODUCTS AND SERVICES
On our website, we offer a variety of travel products and services to our customers. However, we do not represent or warrant that any conditions that any of these travel products and services are or will be suitable and proper for you.
You agree to release us from any claims related to your satisfaction with the products and services detailed on our Website, including claims that these products and services are not or were not suitable for you.
From time to time we offer “specials” on our website. This Section 25.0 (Specials) applies to all specials we offer on our Website. As well, all the terms and conditions spelled out above and below apply to specials we offer on our Website.
Specials are only available for a limited time. Please contact us if need be to determine whether a special shown on our website is still available.
Specific terms and conditions may apply to any special shown on our website. Please contact either us or the applicable Travel Service Provider l to determine what terms and conditions apply to that special, if any, and how they may affect you.
Payment for any specials that you book are due within 72 hours of our confirmation, unless otherwise stated by us in writing. If you fail to pay for the specials within this 72 hour timeframe, your booking may be canceled. We accept no responsibility for any loss you incur as a result of cancellation for non-payment within 72 hours.
26. UNACCOMPANIED MINORS
Tickets will not be sold directly to unaccompanied minors age 16 and under. Each airline sets its own policies and regulations for children traveling without adult supervision. Some airlines may not allow unaccompanied minors to travel without an adult. Some airlines will only allow unaccompanied minors to travel on non-stop flights. Many airlines may require additional fees to be paid at check-in. You must call the airline to verify rules and restrictions for an unaccompanied minor traveling alone.
27. FARE CHANGES AND POST PAYMENT PRICE GUARANTEE
Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.
Our Post Payment Price Guarantee: Upon successful acceptance and processing of your payment (credit/debit card), we guarantee that we will honor the total final quoted price of the airline tickets regardless of any changes or fluctuation in the price of air fare.
28. PAYMENT ACCEPTANCE POLICY
We accept credit cards and debit cards issued in US and several other countries as listed in the billings section.
Please note: your credit/debit card may be billed in multiple charges totaling the final total price. If your credit/debit card or other form of payment is not processed or accepted for any reason, we will notify you within 24 hours (it may take longer than 24 hours for non credit/debit card payment methods). Prior to your form of payment being processed and accepted successfully, if there is a change in the price of air fare or any other change, you may be notified of this change and only upon such notification you have the right to either accept or decline this transaction. If you elect to decline this transaction, you will not be charged.
Our Post Payment Price Guarantee: Upon successful acceptance and processing of your payment (credit/debit card), we guarantee that we will honor the total final quoted price of the airline tickets regardless of any changes or fluctuation in the price of air fare.
Please note: all hotel, car rental and tour/activity bookings are only confirmed upon delivery of complete confirmation details to the email you provided with your reservation. In some cases, pre-payment may be required to receive confirmation.
In order to provide you further safety, when certain transactions are determined to be high-risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you or your bank.
29. CREDIT/ DEBIT CARD PAYMENT TERMS
All credit cards must have verifiable US or other countries’ billing address. Please see list of countries where credit cards are accepted, in payment drop down in check out page.
All bookings and fares are not guaranteed until ticketed. For hotels, car rentals, vacation packages, the bookings are not guaranteed unless you receive a confirmation number by email.
When you submit your credit or debit card for a purchase, we request an authorization for the amount of your anticipated transaction (placing a temporary “hold” on the funds). If for some reason we are unable to confirm your booking, you will not be charged and we will request that such hold be released by your credit or debit card bank; until then, funds subject to the hold will not be available to you for other purposes.
If your credit card is declined for any reason, we will notify you within 24 hours, simply submitting the credit card does not automatically guarantee ticketing.
OneAir bears no responsibility in the event your credit or debit card is not approved or charged. There can be many reasons why your credit or debit card may not have been approved or charged. Examples of these maybe: Airline could not confirm the booking, fare increased since payment information was submitted and prior to ticketing or sufficient funds not available on the credit card. In such instances where the fare may have increased, you will be provided with alternate options and you have the right to cancel the booking at no cost to you. When the booking is ticketed at the cost originally quoted to you the ticket becomes non-refundable and non-cancellable.
OneAir uses stringent safety measures for credit card payment processing. Fraudulent transactions, if any, are reported to airport security, airlines and other federal and state law enforcement.
You agree to be liable for any and all credit card payments and you agree not to dispute charges after the purchase has been made and your tickets and/or other products have been delivered by email confirmation or have been shipped to you. You agree to reimburse OneAir in cases of charge back or credit card disputes where you have genuinely purchased a service on our website.
Most credit card transactions over the phone to our Customer Service Department are recorded and are available as evidence in case of any dispute.
Online credit card transactions are authorized at the time a user or anyone acting on their behalf accepts these terms and conditions and continues with the purchase.
In order to provide you further safety, when certain transactions are determined to be high risk by our systems, we will not process such transactions unless our credit card verification team has determined that it’s safe to process them. In order to establish validity of such transactions, we may contact you or your bank.
30. CREDIT CARD DECLINES
At the time of processing your transaction if your credit card declines, we will make all efforts to notify you by way of an email message within 3 business days. The transaction will not be processed if your credit card has declined. The FARE and any other booking details are NOT GUARANTEED until processed. There will be no service fees charged for this.
31. CREDIT CARD CHARGEBACKS
You have the ability to dispute charges with credit card companies (“chargebacks”). If you have a question about a charge on your credit card statement, we encourage you to call OneAir prior to disputing a charge with your credit card company so we may discuss and answer any questions or concerns you may have about our charges. In all cases, OneAir will work with you in resolving your concerns. OneAir retains the right to dispute any chargeback that it believes is improper, as described more fully below. OneAir also retains the right to fully cancel any Booking in the event of a chargeback related to that Booking.
By using our service to make a Booking with a Travel Service Provider, you accept and agree to the relevant cancellation policy of that Travel Service Provider. In all cases, the cancellation policy of each Booking is made available on our Website. Please note that certain rates or special offers are not eligible for cancellation or change.
OneAir deems the following chargeback scenarios as improper and retains the right to investigate and rebut any such chargeback claims and to recover costs of such chargeback claims from you.
Chargebacks resulting from non-cancellable Bookings in the event that OneAir or the Travel Service Provider cannot provide a refund, whether or not the Booking is used.
Chargebacks resulting from charges authorized by family, friends, associates or other third parties with direct access to You, the User’s, credit card.
Chargebacks arising from the Travel Service Provider’s failure to deliver a product or service in a manner that’s consistent with the Travel Service Provider’s product description.
Chargebacks resulting from force majeure or other circumstances that are beyond the control of OneAir.
Chargebacks related to the services or products that have been used fully or partially by you.
You hereby unconditionally authorize OneAir (or its provider, as the case may be) to charge your credit card (and / or retain from your customer’s account) with the amount of any chargeback processed by the bank and related to the services or products that have been used fully or partially by you.
You hereby unconditionally authorize OneAir (or its provider, as the case may be) to charge your credit card (and / or retain from your customer’s account) with the amount of US $100 as a chargeback processing fee to cover the administrative cost of chargeback resolution through our merchant bank in relation to the chargeback requested by you without merits and subsequently rejected by the bank.
We reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.
These terms and conditions are severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
34. INTELLECTUAL PROPERTY
Our Website, including its underlying software and its text, design, graphics, layout and content, is owned or licensed by us or by the respective owners. All material on our Website is protected by American and international intellectual property laws.
As a visitor to or user of our Website, you have permission to view, use and electronically copy the pages and content of our Website through the usual and ordinary use of a web browser.
Any other use of our Website and its contents, such as copying, distributing, selling, modifying, transmitting, reusing, re-posting or publishing, is not permitted and is strictly prohibited without the specific written permission of the owner(s) of such material.
Any unauthorized use of our website or its contents will breach this agreement and may void your permission to use our Website. It may also violate copyright and other laws.
Certain trademarks, service marks, business names, company names, logos, trade names and presentation techniques (trade dress) used on our Website are owned by us or by our licensors. In particular, we own the trademark “OneAir.” © 2023 “OneAir” is a registered trademark. All rights reserved.
You do not have a right, license or permission to use any of the forgoing except as expressly set out in this Section 34 (Intellectual Property).
35. COMMUNICATIONS THROUGH WEBSITE
You can communicate with us through our Website. Our Website also lists other ways you can communicate with us. Please be aware that by submitting content to our Website by electronic mail, postings on this Website or otherwise, including any hotel reviews, photos, videos, questions, comments, suggestions, ideas or the like contained in any submissions (collectively, “Submissions”), you grant OneAir.ai, a non-exclusive, royalty-free, perpetual, transferable, irrevocable and fully sub-licensable right to (a) use, reproduce, modify, adapt, translate, distribute, publish, create derivative works from and publicly display and perform such Submissions throughout the world in any media, now known or hereafter devised; and (b) use the name that you submit in connection with such Submission. You acknowledge that OneAir may choose to provide attribution of your comments or reviews at our discretion. You further grant OneAir the right to pursue at law any person or entity that violates your or OneAir’s rights in the Submissions by a breach of these Terms.
You acknowledge and agree that Submissions are non-confidential and non-proprietary.
You expressly waive any and all ‘moral rights’ (including rights of attribution or integrity) that may subsist in your Submissions and agree that you have no objection to the publication, use, modification, deletion or exploitation of your Submissions by us. We take no responsibility and assume no liability for any Submissions posted or submitted by you. We have no obligation to post your comments; we reserve the right in our absolute discretion to determine which comments are published on the Website. If you do not agree to these Terms, please do not provide us with any Submissions.
You are fully responsible for the content of your Submissions, (specifically including reviews posted to this Website). You are prohibited from posting or transmitting to or from this Website: (i) any unlawful, threatening, libelous, defamatory, obscene, pornographic, or other material or content that would violate rights of publicity and/or privacy or that would violate any law; (ii) any commercial material or content (including solicitation of funds, advertising, or marketing of any goods or services); and (iii) any material or content that infringes, misappropriates or violates any copyright, trademark, patent right or other proprietary right of any third party. You shall be solely liable for any damages resulting from any violation of the foregoing restrictions, or any other harm resulting from your posting of content to this Website. You acknowledge that OneAir may exercise its rights (e.g. use, publish, delete) to any content you submit without notice to you. If you submit more than one review for the same hotel, only your most recent submission is eligible for use.
We may link our Website to other websites on the Internet. We do this strictly for your convenience and reference as you explore different travel options online. However, the inclusion of any such links does not indicate that we endorse the website or the business to which we have linked. Further, we have not verified the content of any website to which we have linked, and we bear no responsibility whatsoever for the content of any linked website. It is up to you to take precautions to ensure that whatever links you select or software you download (whether from our Website or other websites) is free of such items as viruses, worms, trojan horses, defects, and other items of a destructive nature. Should you incur any loss or damage from visiting or doing business with any linked website or business, we are not liable for that loss or damage.
37. TERMINATION AND UPDATES
We reserve the right to immediately terminate this Agreement as well as any other agreement between you and us if you breach any of these Terms and Conditions.
We further reserve the right, in our sole discretion, and without liability, to terminate your access to all or part of the Site, with or without notice, for any reason or no reason.
We may change these Terms at any time, with or without notice, including the terms for the Program, OneAir membership qualification requirements and associated benefits accessible to members. The most current version will always be available on the OneAir. If you do not agree with these Terms, you must stop using our services.
38. OUR RELATIONSHIP
No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship exists between you and us, nor is such a relationship created between you and us by these Terms and Conditions or by our Agreement with you.
If any of these Terms and Conditions is found by a court or other legal authority to be invalid or unenforceable, the invalid or unenforceable provisions will be stricken. The remaining terms and conditions will remain in full force and effect.
The headings used in these Terms and Conditions are for reference purposes only.
If we take no action in response to a violation by you or others of one or more of these Terms and Conditions, that inaction shall not constitute a waiver of the violated terms and conditions and shall not impair our right to take action in response to subsequent or similar violations.
In this Agreement, the term “website” includes any email bulletins or other content that we provide to you through our Website or otherwise initiated from our Website.
41. SELLER OF TRAVEL LICENSES
OneAir. is a registered seller of travel in the following US states: